Help! InDesign crashing when exporting reflowable ePUB

New Here ,
Sep 05, 2021 Sep 05, 2021

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I have an InDesign file with about 400 footnotes - this file will export swimmingly to an epub. However when I convert the footnotes to endnotes so I can avoid them taking up space in the main text or at the end of each section, that file crashes InDesign every time I try to export.

I have tried saving as an older version, all preflight checks are green, and the only thing that is changing between the working export and the crashing one was the change from footnotes to endnotes.

 

What am I missing?

 

Thanks in advance!

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EPUB , Import and export

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Adobe Community Professional ,
Sep 15, 2021 Sep 15, 2021

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Adobe Employee ,
Sep 17, 2021 Sep 17, 2021

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Hi there,

 

Sorry to hear about your experience. Would you mind sharing version of the OS & InDesign? Do you see this behavior while exporting a specific file?

In addition to the suggestions shared by Mike earlier, please try the troubleshooting steps suggested on this community post & let us know if they help.

 

Regards,

Ashutosh

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New Here ,
Nov 08, 2021 Nov 08, 2021

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Hi Aahutosh,

I recently upgraded to v16.4 - hoped it would help but no joy.  It is only happening on a specific document - so I don't think it is an issue with hardware or settings etc.  No odd fonts in the file, all Adobe fonts. There are nearly 500 endnotes, which was what I was suspecting may be part of the issue, but have had other files of similar size without issue.  THe file will export to PDF just fine, but hangs the application when trying to export to a reflowable ePub.

 

Happy to share the indesign file if that would help.

 

Thanks!

Liz

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Adobe Community Professional ,
Nov 09, 2021 Nov 09, 2021

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If it's only that one file, export it to IDML, open that in InDesign and try again. You might also want to try it with InDesign 2022 (version 17)

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New Here ,
Nov 11, 2021 Nov 11, 2021

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I did try the export to IDML path - no joy there. Also same story with v17 😞 

It would be super helpful if there was a log file generated somewhere that showed where it was hitting the error.

 

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Adobe Community Professional ,
Nov 11, 2021 Nov 11, 2021

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I am wondering vaguely if there's a limit to the number of note links or something of that nature.

It's a hassle, but can you create a copy and delete the notes by the 20 or 50 at a time to see if reducing the number results in a successful export?

|| Word & InDesign to Kindle (& EPUB): a Professional Guide (Amazon)

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