Help! InDesign interactive PDF buttons not working in Safari or on iPad

New Here ,
Feb 01, 2012 Feb 01, 2012

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I made an infographic in Indesign for our university magazine with a QR code to link to an interactive pdf. Nothing too complicated animation wise, simply buttons that you can click on to view different parts of the graphic. However, the buttons are not working at all in Safari and on the iPhone and iPad, the buttons disapear completley. Please help.

http://bit.ly/yrTN4R?r=qr

Thanks,

Gretchen

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New Here , Aug 21, 2022 Aug 21, 2022

had the same issue! But I've found a solution, since devices with a touch feature don't have a click be sure to make the buttons function on Indesign set to (on release or tap) rather than (on click) . It did the trick for me and doesn't affect the function on pc or Mac 

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Community Expert ,
Feb 01, 2012 Feb 01, 2012

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Whether buttons work correctly in a PDF file depend entirely on what PDF reader you're using. Here are a couple of important facts:

* While corrected created interactive PDFs will display correctly in the FREE Adobe Reader and Adobe Acrobat, they probably won't display correctly in Apple's Preview application which is probably what you're viewing in Safari.

* None of the PDF readers currently available on an iPad (e.g., iBooks, GoodReader, etc.) correctly handle interactivity like buttons on an iPad.

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Community Expert ,
Feb 01, 2012 Feb 01, 2012

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First, that is a very intense infographic and well done. Now the bad news... most Safari (desktop and laptop) users are going to have Preview as their default PDF application. Preview does not honor most interactive elements in a PDF. Likewise, iPhone and iPad use PDF applications that do not honor interactive elements as well.

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Explorer ,
Jun 27, 2012 Jun 27, 2012

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GoodReader should work... it works for me.

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Community Expert ,
Jun 27, 2012 Jun 27, 2012

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Good suggestion. The iPad PDF readers are getting better, but it's still pretty hit or miss.

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Participant ,
Jul 15, 2012 Jul 15, 2012

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Sorry, this infographic work is built only with indesign button? On my Ipad:

- Goodreader have a bad preview and button do not work.

- Adobe Reader have a good preview but button do not work.

Adobe Reader for IPad don't have the flash player included (yes, the deskop release have it).

And InDesign button should be in flash. Is this correct?

Many thanks.

f

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Participant ,
Jul 16, 2012 Jul 16, 2012

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button.png

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Community Beginner ,
Oct 30, 2017 Oct 30, 2017

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Any update in CC version where interactive pdf's can work in ipad and iphone.

i work for client and they want interactive pdf for ipad and iphone.

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Community Expert ,
Oct 30, 2017 Oct 30, 2017

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This is NOT and never has been an InDesign issue. Nothing has changed in the last five years in that regard.

It's a platform / reader issue.

Depending upon the interactivity you need/want, fixed layout EPUB may be a far better choice especially if you are targeting only iOS. iBooks handles them wonderfully.

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Community Beginner ,
Oct 30, 2017 Oct 30, 2017

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I will try with EPUB but its not only for IOS; rather for both Android and IOS.

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Community Expert ,
Oct 30, 2017 Oct 30, 2017

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Then you have a lot of testing to do.

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New Here ,
Aug 21, 2022 Aug 21, 2022

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had the same issue! But I've found a solution, since devices with a touch feature don't have a click be sure to make the buttons function on Indesign set to (on release or tap) rather than (on click) . It did the trick for me and doesn't affect the function on pc or Mac 

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Adobe Employee ,
Aug 22, 2022 Aug 22, 2022

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Hi,

 

Thanks for reaching out and sharing the solution, I am sure, it will help other community members. In addition to this, you can also refer to this article https://creativepro.com/navigation-button-tricks-for-interactive-pdf-on-an-ipad/

 

Regards

Rishabh

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