Help with issue opening files

[texpressn]

Hello, I recently updated to the latest version of InDesign. At first, I as able to open existing work files just fine, but now I continue to receive the attached message. I am working with the latest version of the program, as are my colleagues. What's the best way to resolve this issue?

[Peter Spier]

Are you sure you have the latest version? Open the help menu and check About InDesign to be sure...

[texpressn]

Thank you for this note. I did have the latest version installed and had been using it the past 2 days. What I ended up doing was uninstalling version 18 and reinstalling it. Seemed to take care of things.

[Manan Joshi]

Never heard or experienced this issue before. This is really strange. Was this happening on just a particular file or every file? Maybe the file holds some clue about this

-Manan 

[texpressn]

It was just some files, particularly those that were being actively shared. I think the issue was that the files were opening in a previous version. In addition to reinstalling the update, I did as Eugene suggested (and one of our graphic artists) and opened the program and went to File > Open, which ensured files were opening in the latest version.

[Eugene Tyson]

So it's working now?

[texpressn]

Very much so. Thanks for your help.

[Eugene Tyson · Accepted solution]

By the error message you're not opening it in the latest version of InDesign.

Are you double clicking in Explorer/Finder? Cos that might be trying to open the file in the Previous version of InDesign.

If you open the new version of InDesign and go to File>Open and navigate to the file - does the issue persist?