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Help with issue opening files

Community Beginner ,
Nov 03, 2022 Nov 03, 2022

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Hello, I recently updated to the latest version of InDesign. At first, I as able to open existing work files just fine, but now I continue to receive the attached message. I am working with the latest version of the program, as are my colleagues. What's the best way to resolve this issue?

 

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correct answers 1 Correct answer

Community Expert , Nov 04, 2022 Nov 04, 2022

By the error message you're not opening it in the latest version of InDesign.

Are you double clicking in Explorer/Finder? Cos that might be trying to open the file in the Previous version of InDesign.

 

If you open the new version of InDesign and go to File>Open and navigate to the file - does the issue persist?

 

 

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Community Expert ,
Nov 03, 2022 Nov 03, 2022

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Are you sure you have the latest version? Open the help menu and check About InDesign to be sure...

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Community Beginner ,
Nov 03, 2022 Nov 03, 2022

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Thank you for this note. I did have the latest version installed and had been using it the past 2 days. What I ended up doing was uninstalling version 18 and reinstalling it. Seemed to take care of things.

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Community Expert ,
Nov 03, 2022 Nov 03, 2022

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Never heard or experienced this issue before. This is really strange. Was this happening on just a particular file or every file? Maybe the file holds some clue about this

-Manan 

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Community Beginner ,
Nov 04, 2022 Nov 04, 2022

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It was just some files, particularly those that were being actively shared. I think the issue was that the files were opening in a previous version. In addition to reinstalling the update, I did as Eugene suggested (and one of our graphic artists) and opened the program and went to File > Open, which ensured files were opening in the latest version.

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Community Expert ,
Nov 04, 2022 Nov 04, 2022

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So it's working now?

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Community Beginner ,
Nov 04, 2022 Nov 04, 2022

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Very much so. Thanks for your help.

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Community Expert ,
Nov 04, 2022 Nov 04, 2022

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By the error message you're not opening it in the latest version of InDesign.

Are you double clicking in Explorer/Finder? Cos that might be trying to open the file in the Previous version of InDesign.

 

If you open the new version of InDesign and go to File>Open and navigate to the file - does the issue persist?

 

 

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