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Hi Indesign crashing

New Here ,
Oct 10, 2022 Oct 10, 2022

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I have version 17.3, previously installed version 17.4, and I had issues with it crashing on startup. my machine is running windows 11, could that be the issue?  

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Community Expert ,
Oct 10, 2022 Oct 10, 2022

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Since you were dealing with the most up to date versions of the program and the OS it is very likely that a corrupt InDesign preference file could have been the issue. If you reinstall 17.4 then make sure that you trash your previous preference file before opening the updated program for the first time.

To do so on a PC:

You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

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