Highligts and comments on Adobe share not showing in the right place

New Here ,
Jul 27, 2022 Jul 27, 2022

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Hi, I am sharing an Indesign project in Adobe share. Whenever I highlight and comment on something, my colleague sees the highlights in a completely different place than where I placed it in the document online. Same thing on his highlights. Any way to fix this bug?

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Adobe Employee ,
Jul 27, 2022 Jul 27, 2022

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Hi @gilads3175 ,

 

We're so sorry to hear about the trouble. To test this, please share a few more details like:

 

  1. The version of InDesign and the Operating System.
  2. Is this happening with a specific file or multiple files?
  3. Have you tried this in a different browser?

 

We're here to help, just need more information.

 

Regards

Rishabh

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New Here ,
Jul 27, 2022 Jul 27, 2022

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Hi, I am up to date with version 17.3. I am only sharing one file at the moment, so I do not know if it is happening on multiple files. I have not tried in a different browser than chrome,

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Adobe Community Professional ,
Jul 27, 2022 Jul 27, 2022

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Does the colegue open the file in Acrobat as only Acrobat is able to show all PDFs correct. 

Do you use the markers delete, insert, replace which will be exactly on the same place or others like these bubles and other comments which are not bound to an exact position?

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New Here ,
Jul 27, 2022 Jul 27, 2022

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The colleague opens the file through the "share for review" online link. Then, online, we can highlight and comment. 

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