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How to activate opening/saving files?

Explorer ,
Nov 04, 2021 Nov 04, 2021

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Dear InDesign users,

 

I have a HUGE problem with the UI of InDesign 2021/2022 on macOS Monterey. It was not possible to open, save, and save-as files:

– When opening, an almost gray dialog window appears (screenshot attached).

– The functions for saving and saving are deactivated.

 

After a long troubleshooting (recovery mode, repairing access rights, etc.) I was able to find the error. I am using two Screens:

– Mac Book Pro 16 (2021 model)

– External Eizo display

When I use the external display as primary, the problem occurs.

When I flip the settings (Mac Book Pro 16 as primary display) opening and saving files work again.

 

I need the (large) Eizo display as primary display.

What ca I do? How can I repair the dialog windows?

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Adobe Community Professional ,
Nov 04, 2021 Nov 04, 2021

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Interface glitches are often related to corrupted caches. Have you tried deleting the ID Caches folder?

Users⁩ ▸ ~username ▸ ⁨Library⁩ ▸ ⁨Caches⁩ ▸ ⁨Adobe InDesign⁩ ▸ Version X

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Explorer ,
Nov 04, 2021 Nov 04, 2021

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Of course I have tried that. 🙂

 

After some hours of trying bugfixing, I found this:

https://helpx.adobe.com/download-install/kb/macos12-monterey-known-issues.html

 

This bug is really very annoying. I can only hope that Adobe fixes this as soon as possible. I'm sure there are many professional users who have an external display. The wasted time is very frustrating.

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