How to deactivate computer I no longer have

[craigtb01]

I am installing to a new computer. Launching app says I have reached my limit of 2. I only have one other, so the second has to be a computer I no longer have. When I go to the Adobe web page to see activated computers it says I have none registered. How can I resolve this?

[davecourtemanche]

I would try logging out of Cloud and logging back in. Something may be sideways with your credential which no one here can help with - that's Adobe Support. When I've logged in on multiple machines, I'm prompted to log out of another.

[Dave Creamer of IDEAS]

What version of InDesign are you talking about?

[Anubhav M · Accepted solution]

Hello @craigtb01,

Thanks for reaching out. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3WJ642N) and let us know if they are helpful?

Looking forward to hearing from you.

Anubhav

[Dave Creamer of IDEAS]

This post is marked correct. Does that mean the OP solved _their_ issue?