How to re-enable scrolling in InDesign on Creative Cloud

[ceilr]

I use keystroke commands a lot to navigate around.  Every now and then I press something by accident in InDesign and have no clue as to how to get out of it.

This time, advancing through a long doc a page at a time by keystrokes suddenly stopped working as the result of a faulty keystroke command on my part.  (Ctrl-PgDown)

I can click on the scroll bar at the right, and the mouse will scroll, too, but both are clunky and slow.

I wondered if I'd depressed the NumLock key by accident, but whether it's locked or unlocked, the pages won't advance page by page with a keystroke command.

I also looked in Edit\Preferences, but there are so many sub-menus to look at that I gave up trying to find something.

So I ran a couple tests:

1. I opened a different InDesign doc to see if the lack of scrolling is specific to the document I was working on, or to all of them.  All docs are affected. 
2. As I had a .pdf open, I used the number keys to scroll page by page, and that is working fine.

I am using InDesign in Creative Cloud with the latest update.

I hope someone can decipher this!  Thank you.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop">

[ceilr]

My apologies.  I clicked on Help in Creative Cloud and then Ask the Community and this is where I landed.  Now I'm confused.

[leo.r]

And does the problem go away after you relaunch InDesign? Also, what's your Windows version?

[ceilr · Accepted solution]

Well, I kind of found a solution:

First, it's Alt-PgDn/Up that stopped working, not Ctrl.....

I pressed Alt-zero (on the numeric keypad) and then tried Alt-period (also on the numeric keypad) and functionality returned.  I don't know which one worked, but made a note of the solution in a big document I created to explain to myself how to do certain things, and what to do when certain functionalities disappear.

So I'm almost there, but not quite.  I don't dare experiment further while this is working!

[Robert at ID-Tasker]

@ceilr

By any chance you work on a laptop - and Dell branded?

[ceilr]

I have an HP laptop, new as of last September.

[Robert at ID-Tasker]

I have an HP laptop, new as of last September.
By @ceilr

Full numeric pad - or "mixed" with / part of the letters?

Most of the time, the way laptops handle it - is a bit "non-standard" - not the same as if you would be using normal keyboard. 

[ceilr]

It’s a full numeric pad to the right of the QWERTY keyboard.

[Robert at ID-Tasker]

It’s a full numeric pad to the right of the QWERTY keyboard.
By @ceilr

It's late and I can't check this right now - but if you've access to the normal keyboard - will you get the same character when you press different combos of Ctrl / Alt / Shift and numbers on the numpad - on your laptop and normal keyboard? 

I have a Dell laptop and when I press some combination of modifiers and 4 or 6 - I get those digits - but if I press 1 or 3 - I get "#" and " " " - or something like that - instead of "1" and "3".