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html renderer timed out

New Here ,
Jun 15, 2021 Jun 15, 2021

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When inserting the html code for a shared youtube video i get the following again and again: "HTML renderer timed out. Could not generate a poster image." I've tried with different videos but always get the same message. This started to happen suddenly. A few weeks ago it was all right, but now it stopped working. Any ideas? Thanks.

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Bug, EPUB, Performance

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Adobe Community Professional ,
Jun 15, 2021 Jun 15, 2021

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is this proplem related to Adobe InDesign???

i see your question is under indesign section.










Manal,
Adobe Certified Instructor - Creative Cloud Design & Layout Solutions

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New Here ,
Jun 23, 2021 Jun 23, 2021

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Yes. 

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Adobe Community Professional ,
Jun 16, 2021 Jun 16, 2021

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It's not clear what format you’re outputting from InDesign - can you elucidate.

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New Here ,
Jun 23, 2021 Jun 23, 2021

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It's not when i output from inDesign but simply when i use the "insert html" feature. Nevertheless it has solved itself by its own. I believe it has to do whith very slow connections or different IP in the connection than the usual. I was not at home when this happened. Now its working fine again. Thanks.

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Adobe Community Professional ,
Jun 16, 2021 Jun 16, 2021

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Hm, I think there was a similar issue posted with the same message.

 

Context:

Menu: Object > Insert HTML…

Output to Publish Online.

 

Laura,

perhaps YouTube changed something?

Is the publish online document from a few weeks ago still working?

 

Can you show the HTML code from that working document?
Is it from the same InDesign version that you are using today?

 

Regards,
Uwe Laubender

( ACP )

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New Here ,
Jun 23, 2021 Jun 23, 2021

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Thanks Laubender. It was not exactly the same issue posted. I read that post and it was not what was happening to me. Anyway it's been solved. 

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