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Hyperlinks url not showing

New Here ,
Nov 22, 2021 Nov 22, 2021

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Hello,

I have a document (magazin) where I just put all the hyperlinks in. Everything works fine, also when I export it as a pdf (with hyperlinks), everything works fine. I did all this a few hours ago. I still got the document open and I want to edit a hyperlink. But when I open the hyperlink panel all the links look empty, I've exported the file agian as a pdf to see if the links are gone or just not visible. The pdf is fine with the hyperlinks, so the links are there but invisible. I restarted indesign but that didn't help.

Anybody knows how to fix this?

robbiebouchoms_0-1637579407362.png

 

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Import and export, Publish online

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Adobe Community Professional ,
Nov 22, 2021 Nov 22, 2021

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Which version of InDesign and OS?

Can you confirm you are exporting to an Interactive PDF?

I find it safer to copy the URLs from the actual site and paste them into the New Hyperlink Destination field.

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New Here ,
Nov 22, 2021 Nov 22, 2021

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This is how I export as pdf: File - Adobe PDF Prest - High Quality Print - Then in the Export Adobe PDF I check the box "Hyperlinks". That works perfect. The PDF has the hyperlinks I added earlier.

robbiebouchoms_0-1637580400381.png


I'm using Windows 10 Pro with Indesign version 17.0 

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Adobe Community Professional ,
Nov 22, 2021 Nov 22, 2021

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You have probaqbly never entered the URL here. Acrobat can read an URL out from text. But not every user has this setting. 

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New Here ,
Nov 22, 2021 Nov 22, 2021

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I'm 100% sure I've added the URL. I'm doing this for like 4 years now, it always works perfect. It also does work, because when I export it as pdf the links are working. They are just not showing up in the indesign file.
This is the screenshot from the pdf I've exported, I hover over the pink square:

robbiebouchoms_0-1637580768710.png


This is how it looks like in Indesign:

robbiebouchoms_1-1637580858475.png

 

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Adobe Community Professional ,
Nov 22, 2021 Nov 22, 2021

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I meant to add this screen shot.

Screenshot 2021-11-22 at 11.19.47.png

 

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New Here ,
Nov 22, 2021 Nov 22, 2021

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I think I found the bug.
The problem appears when I do the following:

Copy an object that contains a hyperlink, then paste it in a new document.
Then I edit the hyperlink by first copy the url from the url bar in chrome, and then copy it in the hyperlink bar in InDesign.
Then I save the document, close indesign and open the document agian.

And then the url is invisble in the hyperlink window.

Is there any place I can report a bug, or maybe videocall with someone from Adobe to show the bug?

With kind regards

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Adobe Community Professional ,
Nov 23, 2021 Nov 23, 2021

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You can do bug reports at Adobe InDesign UserVoice:

https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs

 

Best come back when done there and post the URL to the report so that we can follow it.

 

Thanks,
Uwe Laubender

( ACP )

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