I can no longer open InDesign, and I keep getting this problem report. Any suggestions?

Report · Nov 03, 2023

Translated Report (Full Report Below)

-------------------------------------

Process: Adobe InDesign 2024 [2345]

Path: /Applications/Adobe InDesign 2024/Adobe InDesign 2024.app/Contents/MacOS/Adobe InDesign 2024

Identifier: com.adobe.InDesign

Version: 19.0.0.151 (19000)

Code Type: ARM-64 (Native)

Parent Process: launchd [1]

User ID: 502

Date/Time: 2023-11-03 15:56:10.9241 -0400

OS Version: macOS 13.2.1 (22D68)

Report Version: 12

Anonymous UUID: EF761439-2F76-008C-EBF6-5519BF24BAAA

Time Awake Since Boot: 1100 seconds

System Integrity Protection: enabled

Notes:

PC register does not match crashing frame (0x6C610064616F6C00 vs 0x64616F6C00)

Crashed Thread: 3 background executor

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x6c610064616f6c00 -> 0x00000064616f6c00 (possible pointer authentication failure)

Exception Codes: 0x0000000000000001, 0x6c610064616f6c00

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11

Terminating Process: exc handler [2345]

VM Region Info: 0x64616f6c00 is in 0x1000000000-0x7000000000; bytes after start: 362411944960 bytes before end: 49904915455

REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL

commpage (reserved) fc0000000-1000000000 [ 1.0G] ---/--- SM=NUL ...(unallocated)

---> GPU Carveout (reserved) 1000000000-7000000000 [384.0G] ---/--- SM=NUL ...(unallocated)

GAP OF 0x5f9000000000 BYTES

MALLOC_NANO 600000000000-600008000000 [128.0M] rw-/rwx SM=PRV

Error Formulating Crash Report:

PC register does not match crashing frame (0x6C610064616F6C00 vs 0x64616F6C00)

Thread 0:: Dispatch queue: com.apple.main-thread

0 dvacore 0x105089200 0x104f2c000 + 1430016

1 PublicLib.dylib 0x1072dd81c 0x106d48000 + 5855260

2 libsystem_c.dylib 0x1a85d3fd8 __cxa_finalize_ranges + 464

3 libsystem_c.dylib 0x1a85d3d6c exit + 44

4 libdyld.dylib 0x1a8702f7c dyld4::LibSystemHelpers::exit(int) const + 20

5 dyld 0x1a83bfe9c start + 2620

Thread 1:

0 libsystem_pthread.dylib 0x1a86e4e18 start_wqthread + 0

Thread 2:

0 libsystem_pthread.dylib 0x1a86e4e18 start_wqthread + 0

Thread 3 Crashed:: background executor

0 ??? 0x64616f6c00 ???

1 dvacore 0x1051fa508 0x104f2c000 + 2942216

2 dvacore 0x1051f7168 0x104f2c000 + 2929000

3 boost_threads 0x104daa7f4 0x104da8000 + 10228

4 libsystem_pthread.dylib 0x1a86ea06c _pthread_start + 148

5 libsystem_pthread.dylib 0x1a86e4e2c thread_start + 8

Thread 4:

0 libsystem_pthread.dylib 0x1a86e4e18 start_wqthread + 0

Thread 5:

0 libsystem_pthread.dylib 0x1a86e4e18 start_wqthread + 0

Thread 6:

0 libsystem_kernel.dylib 0x1a86b0194 kevent + 8

1 PublicLib.dylib 0x1071c3830 0x106d48000 + 4700208

2 PublicLib.dylib 0x1071c3948 0x106d48000 + 4700488

3 PublicLib.dylib 0x1071c4a68 0x106d48000 + 4704872

4 libsystem_pthread.dylib 0x1a86ea06c _pthread_start + 148

5 libsystem_pthread.dylib 0x1a86e4e2c thread_start + 8

Thread 7:

0 libsystem_pthread.dylib 0x1a86e4e18 start_wqthread + 0

Thread 8:

0 libsystem_pthread.dylib 0x1a86e4e18 start_wqthread + 0

Thread 9:

0 libsystem_pthread.dylib 0x1a86e4e18 start_wqthread + 0

Thread 10:

0 libsystem_pthread.dylib 0x1a86e4e18 start_wqthread + 0

Thread 11:: com.apple.NSURLConnectionLoader

0 libsystem_kernel.dylib 0x1a86aa050 mach_msg2_trap + 8

1 libsystem_kernel.dylib 0x1a86bc11c mach_msg2_internal + 80

2 libsystem_kernel.dylib 0x1a86b2c24 mach_msg_overwrite + 452

3 libsystem_kernel.dylib 0x1a86aa3cc mach_msg + 24

4 CoreFoundation 0x1a87c9bb0 __CFRunLoopServiceMachPort + 160

5 CoreFoundation 0x1a87c849c __CFRunLoopRun + 1232

6 CoreFoundation 0x1a87c7878 CFRunLoopRunSpecific + 612

7 CFNetwork 0x1ad1c9488 0x1acf76000 + 2438280

8 Foundation 0x1a96cc0d0 __NSThread__start__ + 716

9 libsystem_pthread.dylib 0x1a86ea06c _pthread_start + 148

10 libsystem_pthread.dylib 0x1a86e4e2c thread_start + 8

Thread 3 crashed with ARM Thread State (64-bit):

x0: 0x00006000039a67d8 x1: 0x000000016b2c2e08 x2: 0x0000000000000000 x3: 0x0000000000000000

x4: 0x0000000000000000 x5: 0x00000000000000a0 x6: 0x0000000000000000 x7: 0x0000000000000000

x8: 0x6c610064616f6c00 x9: 0x0000000000000001 x10: 0x000000010534bbf0 x11: 0x0000000000000002

x12: 0x0000000000000002 x13: 0x0000000000000000 x14: 0x0000000000000000 x15: 0x0000000000000000

x16: 0x000000030f20ed34 x17: 0x0000000208ad7ac0 x18: 0x0000000000000000 x19: 0x0000000000000000

x20: 0x000000016b2c2e78 x21: 0x000000016b2c2e08 x22: 0x000000016b2c2e68 x23: 0x00004e94914f0000

x24: 0x000000016b2c2e70 x25: 0x000000016b2c2e78 x26: 0x0000000105329ac0 x27: 0x0000000000000000

x28: 0x0000000000000000 fp: 0x000000016b2c2e50 lr: 0x0000000104fff278

sp: 0x000000016b2c2df0 pc: 0x6c610064616f6c00 cpsr: 0x60001000

far: 0x6c610064616f6c00 esr: 0x82000004 (Instruction Abort) Translation fault

Binary Images:

0x104f2c000 - 0x105317fff com.adobe.dvacore.framework (23.4.0) <b3fccd18-8531-3ba6-81f6-f675cd72401b> /Applications/Adobe InDesign 2024/Adobe InDesign 2024.app/Contents/Frameworks/dvacore.framework/Versions/A/dvacore

0x106d48000 - 0x107493fff PublicLib.dylib (*) <a19caede-4bf6-31c2-a480-b875661a8a80> /Applications/Adobe InDesign 2024/Adobe InDesign 2024.app/Contents/MacOS/PublicLib.dylib

0x1a85a9000 - 0x1a8629ffb libsystem_c.dylib (*) <14cd841b-0c7b-34a2-a342-cc6796ef9259> /usr/lib/system/libsystem_c.dylib

0x1a86f0000 - 0x1a8713ff7 libdyld.dylib (*) <3ecae184-b3f4-38ba-a9f3-629f01daa4d3> /usr/lib/system/libdyld.dylib

0x1a83ba000 - 0x1a8444ba3 dyld (*) <191e84f1-4b95-39c8-b253-1c1ef56c0fa8> /usr/lib/dyld

0x1a86e3000 - 0x1a86efffb libsystem_pthread.dylib (*) <9f3b729a-ed04-3e65-adac-d75ad06ebbdc> /usr/lib/system/libsystem_pthread.dylib

0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???

0x104da8000 - 0x104db3fff com.adobe.boost-threads.framework (23.4.0) <a34911da-e139-3032-9583-8f3333e2f299> /Applications/Adobe InDesign 2024/Adobe InDesign 2024.app/Contents/Frameworks/boost_threads.framework/Versions/A/boost_threads

0x1a86a9000 - 0x1a86e2feb libsystem_kernel.dylib (*) <3dcd49b9-b3c5-3d90-be40-a3b807cb9cd7> /usr/lib/system/libsystem_kernel.dylib

0x1a8748000 - 0x1a8c1ffff com.apple.CoreFoundation (6.9) <18260df4-69a8-30d3-8175-fb8ae7ae7709> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

0x1acf76000 - 0x1ad337fff com.apple.CFNetwork (1404.0.5) <1a0e7c82-ee42-31d5-86c4-9cc499d1d749> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork

0x1a9675000 - 0x1aa0aefff com.apple.Foundation (6.9) <c62e0110-c636-396a-9cb6-c3c08392b3fa> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by all processes on this machine:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

-----------

Full Report

-----------

{"app_name":"Adobe InDesign 2024","timestamp":"2023-11-03 15:56:12.00 -0400","app_version":"19.0.0.151","slice_uuid":"276d7b0c-b3a4-38c7-bb16-537f402be3ee","build_version":"19000","platform":1,"bundleID":"com.adobe.InDesign","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 13.2.1 (22D68)","roots_installed":0,"name":"Adobe InDesign 2024","incident_id":"0A2D509D-E2FE-472D-8723-82C919F5AB8A"}

{

"uptime" : 1100,

"procRole" : "Foreground",

"version" : 2,

"userID" : 502,

"deployVersion" : 210,

"modelCode" : "iMac21,2",

"coalitionID" : 904,

"osVersion" : {

"train" : "macOS 13.2.1",

"build" : "22D68",

"releaseType" : "User"

},

"captureTime" : "2023-11-03 15:56:10.9241 -0400",

"incident" : "0A2D509D-E2FE-472D-8723-82C919F5AB8A",

"pid" : 2345,

"translated" : false,

"cpuType" : "ARM-64",

"roots_installed" : 0,

"bug_type" : "309",

"procLaunch" : "2023-11-03 15:56:09.7296 -0400",

"procStartAbsTime" : 28588391994,

"procExitAbsTime" : 28616994929,

"procName" : "Adobe InDesign 2024",

"procPath" : "\/Applications\/Adobe InDesign 2024\/Adobe InDesign 2024.app\/Contents\/MacOS\/Adobe InDesign 2024",

"bundleInfo" : {"CFBundleShortVersionString":"19.0.0.151","CFBundleVersion":"19000","CFBundleIdentifier":"com.adobe.InDesign"},

"storeInfo" : {"deviceIdentifierForVendor":"5B08B847-2B95-546D-BB09-9CF7A033DC59","thirdParty":true},

"parentProc" : "launchd",

"parentPid" : 1,

"coalitionName" : "com.adobe.InDesign",

"crashReporterKey" : "EF761439-2F76-008C-EBF6-5519BF24BAAA",

"throttleTimeout" : 2147483647,

"sip" : "enabled",

"vmRegionInfo" : "0x64616f6c00 is in 0x1000000000-0x7000000000; bytes after start: 362411944960 bytes before end: 49904915455\n REGION TYPE START - END [ VSIZE] PRT\/MAX SHRMOD REGION DETAIL\n commpage (reserved) fc0000000-1000000000 [ 1.0G] ---\/--- SM=NUL ...(unallocated)\n---> GPU Carveout (reserved) 1000000000-7000000000 [384.0G] ---\/--- SM=NUL ...(unallocated)\n GAP OF 0x5f9000000000 BYTES\n MALLOC_NANO 600000000000-600008000000 [128.0M] rw-\/rwx SM=PRV ",

"exception" : {"codes":"0x0000000000000001, 0x6c610064616f6c00","rawCodes":[1,7809523659968572416],"type":"EXC_BAD_ACCESS","signal":"SIGSEGV","subtype":"KERN_INVALID_ADDRESS at 0x6c610064616f6c00 -> 0x00000064616f6c00 (possible pointer authentication failure)"},

"termination" : {"flags":0,"code":11,"namespace":"SIGNAL","indicator":"Segmentation fault: 11","byProc":"exc handler","byPid":2345},

"vmregioninfo" : "0x64616f6c00 is in 0x1000000000-0x7000000000; bytes after start: 362411944960 bytes before end: 49904915455\n REGION TYPE START - END [ VSIZE] PRT\/MAX SHRMOD REGION DETAIL\n commpage (reserved) fc0000000-1000000000 [ 1.0G] ---\/--- SM=NUL ...(unallocated)\n---> GPU Carveout (reserved) 1000000000-7000000000 [384.0G] ---\/--- SM=NUL ...(unallocated)\n GAP OF 0x5f9000000000 BYTES\n MALLOC_NANO 600000000000-600008000000 [128.0M] rw-\/rwx SM=PRV ",

"extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},

"faultingThread" : 3,

"threads" : [{"id":36265,"queue":"com.apple.main-thread","frames":[{"imageOffset":1430016,"imageIndex":0},{"imageOffset":5855260,"imageIndex":1},{"imageOffset":176088,"symbol":"__cxa_finalize_ranges","symbolLocation":464,"imageIndex":2},{"imageOffset":175468,"symbol":"exit","symbolLocation":44,"imageIndex":2},{"imageOffset":77692,"symbol":"dyld4::LibSystemHelpers::exit(int) const","symbolLocation":20,"imageIndex":3},{"imageOffset":24220,"symbol":"start","symbolLocation":2620,"imageIndex":4}]},{"id":36279,"frames":[{"imageOffset":7704,"symbol":"start_wqthread","symbolLocation":0,"imageIndex":5}]},{"id":36280,"frames":[{"imageOffset":7704,"symbol":"start_wqthread","symbolLocation":0,"imageIndex":5}]},{"triggered":true,"id":36282,"name":"background executor","threadState":{"x":[{"value":105553176717272},{"value":6093024776},{"value":0},{"value":0},{"value":0},{"value":160},{"value":0},{"value":0},{"value":7809523659968572416},{"value":1},{"value":4382309360},{"value":2},{"value":2},{"value":0},{"value":0},{"value":0},{"value":13138718004},{"value":8735521472},{"value":0},{"value":0},{"value":6093024888},{"value":6093024776},{"value":6093024872},{"value":86400000000000},{"value":6093024880},{"value":6093024888},{"value":4382169792,"symbolLocation":1488,"symbol":"typeinfo for dvacore::threads::SyncPoint"},{"value":0},{"value":0}],"flavor":"ARM_THREAD_STATE64","lr":{"value":4378849912},"cpsr":{"value":1610616832},"fp":{"value":6093024848},"sp":{"value":6093024752},"esr":{"value":2181038084,"description":"(Instruction Abort) Translation fault"},"pc":{"value":7809523659968572416,"matchesCrashFrame":0},"far":{"value":7809523659968572416}},"frames":[{"imageOffset":431131421696,"imageIndex":6},{"imageOffset":2942216,"imageIndex":0},{"imageOffset":2929000,"imageIndex":0},{"imageOffset":10228,"imageIndex":7},{"imageOffset":28780,"symbol":"_pthread_start","symbolLocation":148,"imageIndex":5},{"imageOffset":7724,"symbol":"thread_start","symbolLocation":8,"imageIndex":5}]},{"id":36290,"frames":[{"imageOffset":7704,"symbol":"start_wqthread","symbolLocation":0,"imageIndex":5}]},{"id":36291,"frames":[{"imageOffset":7704,"symbol":"start_wqthread","symbolLocation":0,"imageIndex":5}]},{"id":36295,"frames":[{"imageOffset":29076,"symbol":"kevent","symbolLocation":8,"imageIndex":8},{"imageOffset":4700208,"imageIndex":1},{"imageOffset":4700488,"imageIndex":1},{"imageOffset":4704872,"imageIndex":1},{"imageOffset":28780,"symbol":"_pthread_start","symbolLocation":148,"imageIndex":5},{"imageOffset":7724,"symbol":"thread_start","symbolLocation":8,"imageIndex":5}]},{"id":36332,"frames":[{"imageOffset":7704,"symbol":"start_wqthread","symbolLocation":0,"imageIndex":5}]},{"id":36333,"frames":[{"imageOffset":7704,"symbol":"start_wqthread","symbolLocation":0,"imageIndex":5}]},{"id":36377,"frames":[{"imageOffset":7704,"symbol":"start_wqthread","symbolLocation":0,"imageIndex":5}]},{"id":36378,"frames":[{"imageOffset":7704,"symbol":"start_wqthread","symbolLocation":0,"imageIndex":5}]},{"id":36409,"name":"com.apple.NSURLConnectionLoader","frames":[{"imageOffset":4176,"symbol":"mach_msg2_trap","symbolLocation":8,"imageIndex":8},{"imageOffset":78108,"symbol":"mach_msg2_internal","symbolLocation":80,"imageIndex":8},{"imageOffset":39972,"symbol":"mach_msg_overwrite","symbolLocation":452,"imageIndex":8},{"imageOffset":5068,"symbol":"mach_msg","symbolLocation":24,"imageIndex":8},{"imageOffset":531376,"symbol":"__CFRunLoopServiceMachPort","symbolLocation":160,"imageIndex":9},{"imageOffset":525468,"symbol":"__CFRunLoopRun","symbolLocation":1232,"imageIndex":9},{"imageOffset":522360,"symbol":"CFRunLoopRunSpecific","symbolLocation":612,"imageIndex":9},{"imageOffset":2438280,"imageIndex":10},{"imageOffset":356560,"symbol":"__NSThread__start__","symbolLocation":716,"imageIndex":11},{"imageOffset":28780,"symbol":"_pthread_start","symbolLocation":148,"imageIndex":5},{"imageOffset":7724,"symbol":"thread_start","symbolLocation":8,"imageIndex":5}]}],

"usedImages" : [

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"arch" : "arm64",

"base" : 4377985024,

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"CFBundleIdentifier" : "com.adobe.dvacore.framework",

"size" : 4112384,

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"path" : "\/Applications\/Adobe InDesign 2024\/Adobe InDesign 2024.app\/Contents\/Frameworks\/dvacore.framework\/Versions\/A\/dvacore",

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"path" : "\/System\/Library\/Frameworks\/Foundation.framework\/Versions\/C\/Foundation",

"name" : "Foundation",

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}

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"sharedCache" : {

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"size" : 3447455744,

"uuid" : "835716ae-b363-3187-b065-cf94139bfc85"

},

"legacyInfo" : {

"threadTriggered" : {

"name" : "background executor"

}

},

"trialInfo" : {

"rollouts" : [

{

"rolloutId" : "6112e3d2fc54bc3389840661",

"factorPackIds" : {

"SIRI_TEXT_TO_SPEECH" : "648b9b0febdf9e3e398fa6b5"

},

"deploymentId" : 240000478

},

{

"rolloutId" : "645c2d2f9e69a025b0a37e29",

"factorPackIds" : {

},

"deploymentId" : 240000003

}

],

"experiments" : [

]

},

"reportNotes" : [

"PC register does not match crashing frame (0x6C610064616F6C00 vs 0x64616F6C00)"

]

}

Report · Nov 03, 2023

Update to the latest version of Ventura (macOS 13.6.x). Just don't upgrade to Sonoma - InDesign doesn't fully support it yet.

Report · Nov 03, 2023

You're not up-to-date with your macOS. You should update your Ventura version to the current version—13.6.1. Earlier versions of Ventura can cause crashes, especially as far back as yours is—13.2.1. That's pretty old.

I can no longer open InDesign, and I keep getting this problem report. Any suggestions?

1 Correct answer