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I can no longer open InDesign, and I keep getting this problem report. Any suggestions?

New Here ,
Nov 03, 2023 Nov 03, 2023

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Translated Report (Full Report Below)
-------------------------------------
 
Process:               Adobe InDesign 2024 [2345]
Path:                  /Applications/Adobe InDesign 2024/Adobe InDesign 2024.app/Contents/MacOS/Adobe InDesign 2024
Identifier:            com.adobe.InDesign
Version:               19.0.0.151 (19000)
Code Type:             ARM-64 (Native)
Parent Process:        launchd [1]
User ID:               502
 
Date/Time:             2023-11-03 15:56:10.9241 -0400
OS Version:            macOS 13.2.1 (22D68)
Report Version:        12
Anonymous UUID:        EF761439-2F76-008C-EBF6-5519BF24BAAA
 
 
Time Awake Since Boot: 1100 seconds
 
System Integrity Protection: enabled
 
Notes:
PC register does not match crashing frame (0x6C610064616F6C00 vs 0x64616F6C00)
 
Crashed Thread:        3  background executor
 
Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x6c610064616f6c00 -> 0x00000064616f6c00 (possible pointer authentication failure)
Exception Codes:       0x0000000000000001, 0x6c610064616f6c00
 
Termination Reason:    Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process:   exc handler [2345]
 
VM Region Info: 0x64616f6c00 is in 0x1000000000-0x7000000000;  bytes after start: 362411944960  bytes before end: 49904915455
      REGION TYPE                    START - END         [ VSIZE] PRT/MAX SHRMOD  REGION DETAIL
      commpage (reserved)         fc0000000-1000000000   [  1.0G] ---/--- SM=NUL  ...(unallocated)
--->  GPU Carveout (reserved)    1000000000-7000000000   [384.0G] ---/--- SM=NUL  ...(unallocated)
      GAP OF 0x5f9000000000 BYTES
      MALLOC_NANO              600000000000-600008000000 [128.0M] rw-/rwx SM=PRV  
 
Error Formulating Crash Report:
PC register does not match crashing frame (0x6C610064616F6C00 vs 0x64616F6C00)
 
Thread 0::  Dispatch queue: com.apple.main-thread
0   dvacore                             0x105089200 0x104f2c000 + 1430016
1   PublicLib.dylib                     0x1072dd81c 0x106d48000 + 5855260
2   libsystem_c.dylib                   0x1a85d3fd8 __cxa_finalize_ranges + 464
3   libsystem_c.dylib                   0x1a85d3d6c exit + 44
4   libdyld.dylib                       0x1a8702f7c dyld4::LibSystemHelpers::exit(int) const + 20
5   dyld                                 0x1a83bfe9c start + 2620
 
Thread 1:
0   libsystem_pthread.dylib             0x1a86e4e18 start_wqthread + 0
 
Thread 2:
0   libsystem_pthread.dylib             0x1a86e4e18 start_wqthread + 0
 
Thread 3 Crashed:: background executor
0   ???                                0x64616f6c00 ???
1   dvacore                             0x1051fa508 0x104f2c000 + 2942216
2   dvacore                             0x1051f7168 0x104f2c000 + 2929000
3   boost_threads                       0x104daa7f4 0x104da8000 + 10228
4   libsystem_pthread.dylib             0x1a86ea06c _pthread_start + 148
5   libsystem_pthread.dylib             0x1a86e4e2c thread_start + 8
 
Thread 4:
0   libsystem_pthread.dylib             0x1a86e4e18 start_wqthread + 0
 
Thread 5:
0   libsystem_pthread.dylib             0x1a86e4e18 start_wqthread + 0
 
Thread 6:
0   libsystem_kernel.dylib               0x1a86b0194 kevent + 8
1   PublicLib.dylib                     0x1071c3830 0x106d48000 + 4700208
2   PublicLib.dylib                     0x1071c3948 0x106d48000 + 4700488
3   PublicLib.dylib                     0x1071c4a68 0x106d48000 + 4704872
4   libsystem_pthread.dylib             0x1a86ea06c _pthread_start + 148
5   libsystem_pthread.dylib             0x1a86e4e2c thread_start + 8
 
Thread 7:
0   libsystem_pthread.dylib             0x1a86e4e18 start_wqthread + 0
 
Thread 8:
0   libsystem_pthread.dylib             0x1a86e4e18 start_wqthread + 0
 
Thread 9:
0   libsystem_pthread.dylib             0x1a86e4e18 start_wqthread + 0
 
Thread 10:
0   libsystem_pthread.dylib             0x1a86e4e18 start_wqthread + 0
 
Thread 11:: com.apple.NSURLConnectionLoader
0   libsystem_kernel.dylib               0x1a86aa050 mach_msg2_trap + 8
1   libsystem_kernel.dylib               0x1a86bc11c mach_msg2_internal + 80
2   libsystem_kernel.dylib               0x1a86b2c24 mach_msg_overwrite + 452
3   libsystem_kernel.dylib               0x1a86aa3cc mach_msg + 24
4   CoreFoundation                       0x1a87c9bb0 __CFRunLoopServiceMachPort + 160
5   CoreFoundation                       0x1a87c849c __CFRunLoopRun + 1232
6   CoreFoundation                       0x1a87c7878 CFRunLoopRunSpecific + 612
7   CFNetwork                           0x1ad1c9488 0x1acf76000 + 2438280
8   Foundation                           0x1a96cc0d0 __NSThread__start__ + 716
9   libsystem_pthread.dylib             0x1a86ea06c _pthread_start + 148
10  libsystem_pthread.dylib             0x1a86e4e2c thread_start + 8
 
 
Thread 3 crashed with ARM Thread State (64-bit):
    x0: 0x00006000039a67d8   x1: 0x000000016b2c2e08   x2: 0x0000000000000000   x3: 0x0000000000000000
    x4: 0x0000000000000000   x5: 0x00000000000000a0   x6: 0x0000000000000000   x7: 0x0000000000000000
    x8: 0x6c610064616f6c00   x9: 0x0000000000000001  x10: 0x000000010534bbf0  x11: 0x0000000000000002
   x12: 0x0000000000000002  x13: 0x0000000000000000  x14: 0x0000000000000000  x15: 0x0000000000000000
   x16: 0x000000030f20ed34  x17: 0x0000000208ad7ac0  x18: 0x0000000000000000  x19: 0x0000000000000000
   x20: 0x000000016b2c2e78  x21: 0x000000016b2c2e08  x22: 0x000000016b2c2e68  x23: 0x00004e94914f0000
   x24: 0x000000016b2c2e70  x25: 0x000000016b2c2e78  x26: 0x0000000105329ac0  x27: 0x0000000000000000
   x28: 0x0000000000000000   fp: 0x000000016b2c2e50   lr: 0x0000000104fff278
    sp: 0x000000016b2c2df0   pc: 0x6c610064616f6c00 cpsr: 0x60001000
   far: 0x6c610064616f6c00  esr: 0x82000004 (Instruction Abort) Translation fault
 
Binary Images:
       0x104f2c000 -        0x105317fff com.adobe.dvacore.framework (23.4.0) <b3fccd18-8531-3ba6-81f6-f675cd72401b> /Applications/Adobe InDesign 2024/Adobe InDesign 2024.app/Contents/Frameworks/dvacore.framework/Versions/A/dvacore
       0x106d48000 -        0x107493fff PublicLib.dylib (*) <a19caede-4bf6-31c2-a480-b875661a8a80> /Applications/Adobe InDesign 2024/Adobe InDesign 2024.app/Contents/MacOS/PublicLib.dylib
       0x1a85a9000 -        0x1a8629ffb libsystem_c.dylib (*) <14cd841b-0c7b-34a2-a342-cc6796ef9259> /usr/lib/system/libsystem_c.dylib
       0x1a86f0000 -        0x1a8713ff7 libdyld.dylib (*) <3ecae184-b3f4-38ba-a9f3-629f01daa4d3> /usr/lib/system/libdyld.dylib
       0x1a83ba000 -        0x1a8444ba3 dyld (*) <191e84f1-4b95-39c8-b253-1c1ef56c0fa8> /usr/lib/dyld
       0x1a86e3000 -        0x1a86efffb libsystem_pthread.dylib (*) <9f3b729a-ed04-3e65-adac-d75ad06ebbdc> /usr/lib/system/libsystem_pthread.dylib
               0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
       0x104da8000 -        0x104db3fff com.adobe.boost-threads.framework (23.4.0) <a34911da-e139-3032-9583-8f3333e2f299> /Applications/Adobe InDesign 2024/Adobe InDesign 2024.app/Contents/Frameworks/boost_threads.framework/Versions/A/boost_threads
       0x1a86a9000 -        0x1a86e2feb libsystem_kernel.dylib (*) <3dcd49b9-b3c5-3d90-be40-a3b807cb9cd7> /usr/lib/system/libsystem_kernel.dylib
       0x1a8748000 -        0x1a8c1ffff com.apple.CoreFoundation (6.9) <18260df4-69a8-30d3-8175-fb8ae7ae7709> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
       0x1acf76000 -        0x1ad337fff com.apple.CFNetwork (1404.0.5) <1a0e7c82-ee42-31d5-86c4-9cc499d1d749> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
       0x1a9675000 -        0x1aa0aefff com.apple.Foundation (6.9) <c62e0110-c636-396a-9cb6-c3c08392b3fa> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
 
External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
 
 
-----------
Full Report
-----------
 
{"app_name":"Adobe InDesign 2024","timestamp":"2023-11-03 15:56:12.00 -0400","app_version":"19.0.0.151","slice_uuid":"276d7b0c-b3a4-38c7-bb16-537f402be3ee","build_version":"19000","platform":1,"bundleID":"com.adobe.InDesign","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 13.2.1 (22D68)","roots_installed":0,"name":"Adobe InDesign 2024","incident_id":"0A2D509D-E2FE-472D-8723-82C919F5AB8A"}
{
  "uptime" : 1100,
  "procRole" : "Foreground",
  "version" : 2,
  "userID" : 502,
  "deployVersion" : 210,
  "modelCode" : "iMac21,2",
  "coalitionID" : 904,
  "osVersion" : {
    "train" : "macOS 13.2.1",
    "build" : "22D68",
    "releaseType" : "User"
  },
  "captureTime" : "2023-11-03 15:56:10.9241 -0400",
  "incident" : "0A2D509D-E2FE-472D-8723-82C919F5AB8A",
  "pid" : 2345,
  "translated" : false,
  "cpuType" : "ARM-64",
  "roots_installed" : 0,
  "bug_type" : "309",
  "procLaunch" : "2023-11-03 15:56:09.7296 -0400",
  "procStartAbsTime" : 28588391994,
  "procExitAbsTime" : 28616994929,
  "procName" : "Adobe InDesign 2024",
  "procPath" : "\/Applications\/Adobe InDesign 2024\/Adobe InDesign 2024.app\/Contents\/MacOS\/Adobe InDesign 2024",
  "bundleInfo" : {"CFBundleShortVersionString":"19.0.0.151","CFBundleVersion":"19000","CFBundleIdentifier":"com.adobe.InDesign"},
  "storeInfo" : {"deviceIdentifierForVendor":"5B08B847-2B95-546D-BB09-9CF7A033DC59","thirdParty":true},
  "parentProc" : "launchd",
  "parentPid" : 1,
  "coalitionName" : "com.adobe.InDesign",
  "crashReporterKey" : "EF761439-2F76-008C-EBF6-5519BF24BAAA",
  "throttleTimeout" : 2147483647,
  "sip" : "enabled",
  "vmRegionInfo" : "0x64616f6c00 is in 0x1000000000-0x7000000000;  bytes after start: 362411944960  bytes before end: 49904915455\n      REGION TYPE                    START - END         [ VSIZE] PRT\/MAX SHRMOD  REGION DETAIL\n      commpage (reserved)         fc0000000-1000000000   [  1.0G] ---\/--- SM=NUL  ...(unallocated)\n--->  GPU Carveout (reserved)    1000000000-7000000000   [384.0G] ---\/--- SM=NUL  ...(unallocated)\n      GAP OF 0x5f9000000000 BYTES\n      MALLOC_NANO              600000000000-600008000000 [128.0M] rw-\/rwx SM=PRV  ",
  "exception" : {"codes":"0x0000000000000001, 0x6c610064616f6c00","rawCodes":[1,7809523659968572416],"type":"EXC_BAD_ACCESS","signal":"SIGSEGV","subtype":"KERN_INVALID_ADDRESS at 0x6c610064616f6c00 -> 0x00000064616f6c00 (possible pointer authentication failure)"},
  "termination" : {"flags":0,"code":11,"namespace":"SIGNAL","indicator":"Segmentation fault: 11","byProc":"exc handler","byPid":2345},
  "vmregioninfo" : "0x64616f6c00 is in 0x1000000000-0x7000000000;  bytes after start: 362411944960  bytes before end: 49904915455\n      REGION TYPE                    START - END         [ VSIZE] PRT\/MAX SHRMOD  REGION DETAIL\n      commpage (reserved)         fc0000000-1000000000   [  1.0G] ---\/--- SM=NUL  ...(unallocated)\n--->  GPU Carveout (reserved)    1000000000-7000000000   [384.0G] ---\/--- SM=NUL  ...(unallocated)\n      GAP OF 0x5f9000000000 BYTES\n      MALLOC_NANO              600000000000-600008000000 [128.0M] rw-\/rwx SM=PRV  ",
  "extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
  "faultingThread" : 3,
  "threads" : [{"id":36265,"queue":"com.apple.main-thread","frames":[{"imageOffset":1430016,"imageIndex":0},{"imageOffset":5855260,"imageIndex":1},{"imageOffset":176088,"symbol":"__cxa_finalize_ranges","symbolLocation":464,"imageIndex":2},{"imageOffset":175468,"symbol":"exit","symbolLocation":44,"imageIndex":2},{"imageOffset":77692,"symbol":"dyld4::LibSystemHelpers::exit(int) const","symbolLocation":20,"imageIndex":3},{"imageOffset":24220,"symbol":"start","symbolLocation":2620,"imageIndex":4}]},{"id":36279,"frames":[{"imageOffset":7704,"symbol":"start_wqthread","symbolLocation":0,"imageIndex":5}]},{"id":36280,"frames":[{"imageOffset":7704,"symbol":"start_wqthread","symbolLocation":0,"imageIndex":5}]},{"triggered":true,"id":36282,"name":"background executor","threadState":{"x":[{"value":105553176717272},{"value":6093024776},{"value":0},{"value":0},{"value":0},{"value":160},{"value":0},{"value":0},{"value":7809523659968572416},{"value":1},{"value":4382309360},{"value":2},{"value":2},{"value":0},{"value":0},{"value":0},{"value":13138718004},{"value":8735521472},{"value":0},{"value":0},{"value":6093024888},{"value":6093024776},{"value":6093024872},{"value":86400000000000},{"value":6093024880},{"value":6093024888},{"value":4382169792,"symbolLocation":1488,"symbol":"typeinfo for dvacore::threads::SyncPoint"},{"value":0},{"value":0}],"flavor":"ARM_THREAD_STATE64","lr":{"value":4378849912},"cpsr":{"value":1610616832},"fp":{"value":6093024848},"sp":{"value":6093024752},"esr":{"value":2181038084,"description":"(Instruction Abort) Translation fault"},"pc":{"value":7809523659968572416,"matchesCrashFrame":0},"far":{"value":7809523659968572416}},"frames":[{"imageOffset":431131421696,"imageIndex":6},{"imageOffset":2942216,"imageIndex":0},{"imageOffset":2929000,"imageIndex":0},{"imageOffset":10228,"imageIndex":7},{"imageOffset":28780,"symbol":"_pthread_start","symbolLocation":148,"imageIndex":5},{"imageOffset":7724,"symbol":"thread_start","symbolLocation":8,"imageIndex":5}]},{"id":36290,"frames":[{"imageOffset":7704,"symbol":"start_wqthread","symbolLocation":0,"imageIndex":5}]},{"id":36291,"frames":[{"imageOffset":7704,"symbol":"start_wqthread","symbolLocation":0,"imageIndex":5}]},{"id":36295,"frames":[{"imageOffset":29076,"symbol":"kevent","symbolLocation":8,"imageIndex":8},{"imageOffset":4700208,"imageIndex":1},{"imageOffset":4700488,"imageIndex":1},{"imageOffset":4704872,"imageIndex":1},{"imageOffset":28780,"symbol":"_pthread_start","symbolLocation":148,"imageIndex":5},{"imageOffset":7724,"symbol":"thread_start","symbolLocation":8,"imageIndex":5}]},{"id":36332,"frames":[{"imageOffset":7704,"symbol":"start_wqthread","symbolLocation":0,"imageIndex":5}]},{"id":36333,"frames":[{"imageOffset":7704,"symbol":"start_wqthread","symbolLocation":0,"imageIndex":5}]},{"id":36377,"frames":[{"imageOffset":7704,"symbol":"start_wqthread","symbolLocation":0,"imageIndex":5}]},{"id":36378,"frames":[{"imageOffset":7704,"symbol":"start_wqthread","symbolLocation":0,"imageIndex":5}]},{"id":36409,"name":"com.apple.NSURLConnectionLoader","frames":[{"imageOffset":4176,"symbol":"mach_msg2_trap","symbolLocation":8,"imageIndex":8},{"imageOffset":78108,"symbol":"mach_msg2_internal","symbolLocation":80,"imageIndex":8},{"imageOffset":39972,"symbol":"mach_msg_overwrite","symbolLocation":452,"imageIndex":8},{"imageOffset":5068,"symbol":"mach_msg","symbolLocation":24,"imageIndex":8},{"imageOffset":531376,"symbol":"__CFRunLoopServiceMachPort","symbolLocation":160,"imageIndex":9},{"imageOffset":525468,"symbol":"__CFRunLoopRun","symbolLocation":1232,"imageIndex":9},{"imageOffset":522360,"symbol":"CFRunLoopRunSpecific","symbolLocation":612,"imageIndex":9},{"imageOffset":2438280,"imageIndex":10},{"imageOffset":356560,"symbol":"__NSThread__start__","symbolLocation":716,"imageIndex":11},{"imageOffset":28780,"symbol":"_pthread_start","symbolLocation":148,"imageIndex":5},{"imageOffset":7724,"symbol":"thread_start","symbolLocation":8,"imageIndex":5}]}],
  "usedImages" : [
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    "arch" : "arm64e",
    "base" : 7196860416,
    "CFBundleShortVersionString" : "1404.0.5",
    "CFBundleIdentifier" : "com.apple.CFNetwork",
    "size" : 3940352,
    "uuid" : "1a0e7c82-ee42-31d5-86c4-9cc499d1d749",
    "path" : "\/System\/Library\/Frameworks\/CFNetwork.framework\/Versions\/A\/CFNetwork",
    "name" : "CFNetwork",
    "CFBundleVersion" : "1404.0.5"
  },
  {
    "source" : "P",
    "arch" : "arm64e",
    "base" : 7137087488,
    "CFBundleShortVersionString" : "6.9",
    "CFBundleIdentifier" : "com.apple.Foundation",
    "size" : 10723328,
    "uuid" : "c62e0110-c636-396a-9cb6-c3c08392b3fa",
    "path" : "\/System\/Library\/Frameworks\/Foundation.framework\/Versions\/C\/Foundation",
    "name" : "Foundation",
    "CFBundleVersion" : "1953.300"
  }
],
  "sharedCache" : {
  "base" : 7116800000,
  "size" : 3447455744,
  "uuid" : "835716ae-b363-3187-b065-cf94139bfc85"
},
  "legacyInfo" : {
  "threadTriggered" : {
    "name" : "background executor"
  }
},
  "trialInfo" : {
  "rollouts" : [
    {
      "rolloutId" : "6112e3d2fc54bc3389840661",
      "factorPackIds" : {
        "SIRI_TEXT_TO_SPEECH" : "648b9b0febdf9e3e398fa6b5"
      },
      "deploymentId" : 240000478
    },
    {
      "rolloutId" : "645c2d2f9e69a025b0a37e29",
      "factorPackIds" : {
 
      },
      "deploymentId" : 240000003
    }
  ],
  "experiments" : [
 
  ]
},
  "reportNotes" : [
  "PC register does not match crashing frame (0x6C610064616F6C00 vs 0x64616F6C00)"
]
}
 

 

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correct answers 1 Correct answer

Community Expert , Nov 03, 2023 Nov 03, 2023

Update to the latest version of Ventura (macOS 13.6.x). Just don't upgrade to Sonoma - InDesign doesn't fully support it yet.

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Community Expert ,
Nov 03, 2023 Nov 03, 2023

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Update to the latest version of Ventura (macOS 13.6.x). Just don't upgrade to Sonoma - InDesign doesn't fully support it yet.

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Community Expert ,
Nov 03, 2023 Nov 03, 2023

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You're not up-to-date with your macOS. You should update your Ventura version to the current version—13.6.1. Earlier versions of Ventura can cause crashes, especially as far back as yours is—13.2.1. That's pretty old.

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