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I can't open any document in 16.4. I recently had to convert a 17v. doc to my version (older OS on M

New Here ,
Nov 19, 2021 Nov 19, 2021

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I can't open any document in 16.4. I recently had to convert a 17v. doc to my version (older OS on Mac) now nothing will open at all. New doc won't create either. what is going on?

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Adobe Community Professional ,
Nov 20, 2021 Nov 20, 2021

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Adobe Community Professional ,
Nov 21, 2021 Nov 21, 2021

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Try resetting your preferences:
The easiest way to reset everything is to delete the InDesign preferences: as soon as InDesign starts to boot hold down Shift, Alt, Ctrl (and Apple/Cmd if working on a Macintosh). A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

 

 

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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