I can't overwrite pdf files from the export menu it says 'file is still open'

[lauraw18983167]

I can't overwrite pdf files from the export menu it says 'file is still open'

I've had this issue before and it is back - It is so annoying. 

I've tried closing both indesign and Acrobat - same issue again and again. My Only option is renaming the file. Meaning myworkflow file name structure is effected. 

Surely there must be a fix by now for this ? 

indesign 19.5. 

Stephen McEwan 

[Robert at ID-Tasker]

What platform, OS version, where do you save your files - local / server / cloud / external drive / etc?

[lauraw18983167]

hi Robert

mac Sequoia 15.2 (24C101)

Save to Synology External Hard Drive - which is Cloud. 

Thanks 

[Robert at ID-Tasker]

Have you tried if you can overwrite when saved locally?

[lauraw18983167]

Just tried and it can overwrite. So my issue is with with external Drive ? 

Any tips ? thanks again S

[Robert at ID-Tasker]

Just tried and it can overwrite. So my issue is with with external Drive ? 

Any tips ? thanks again S

By @lauraw18983167

Bingo. 

Something is "keeping lock / hold" on your files.

If I would guess - some versioning functionality? 

[lauraw18983167]

I will have a look at the Synology Help page. thanks S

[davecourtemanche]

This will happen to me saving to external server (not cloud - Mac OS Sequoia). Sometimes, it's because the file is selected on the server and showing a preview (which makes the server or app think it's in use). Sometimes I think is software running on the server that is locking it. One workaround that doesn't involve renaming is to create a directory with where you're saving the PDFs called "OLD" and move it there. That way you can save the updated file and after a time period, the other file will become deleteable.

[lauraw18983167]

Thanks for the reply Dave. very helpful. Ive not had the time to investigate the Synology. 

Thanks 

Stephen