I'm losing some documents with file issues

New Here ,
Mar 28, 2022 Mar 28, 2022

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Am I the only one that I'm losing some documents (5 InDesign and 1 Illustrator files until now) with unknown file issues?? I'm getting crazy!! Staff isn't helping me, just says "Unfortunately, the file is irreparable", and the solutions doesn't help.

The errors are:

"Could not perform requested operation on file "unknown document" in Indesign"

"Your order could not be completed due to a database error"

 

In the beginning I thought it was because of a driver update. But last week I didn't update anything, but today I lost again a new file, with same issue.

 

I don't know what's happening.

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Community Expert ,
Mar 28, 2022 Mar 28, 2022

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Neither of the errors you quoted are familiar, or read like anything I've ever seen in an Adobe app. Could you please post more details surrounding these instances; what you were attempting when the errors occurred, and how you went about it, your version, OS, etc.?

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New Here ,
Mar 28, 2022 Mar 28, 2022

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Hi @John Mensinger ,
Meanwhile, Adobe staff forwarded me to an Adobe international engineer and the answer was that I need to work on files locally. That means that I need to have the files in local hard disk, and just after I finish, I can save it, and move it to an external hard drive. I will see if this help me.

Thank you for your attention!

Regards,
Julien

 

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