I updated my InDesign and now InDesign won't recognize my company's font.

New Here ,
Apr 20, 2022 Apr 20, 2022

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I updated my InDesign and now InDesign won't recognize my company's font.  I've tried uninstalling it and then reinstalling it to my computer.  I've gone to Manage Fontss in the Creative Cloud, then clicked on Add fonts to the Creative Cloud.  There I can see all of my company's fonts and they read "In Cloud" and "Already on this device."  I've tried to click them all, then I click Done, but it doesn't appear to do anything. Attached is the message I get when I try to open an existing file.  This is a huge part of my job.  Please help.

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Adobe Community Professional , Apr 20, 2022 Apr 20, 2022
There's a bug in 17.2 that doesn't recognize fonts. Or the entire font list disappears. Solution: Roll back to 17.1 via your Creative Cloud manager app. Lower right, 3 dots ..., select Other Versions from the drop-down menu.

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Adobe Community Professional ,
Apr 20, 2022 Apr 20, 2022

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There's a bug in 17.2 that doesn't recognize fonts. Or the entire font list disappears.

Solution: Roll back to 17.1 via your Creative Cloud manager app.

 

Lower right, 3 dots ..., select Other Versions from the drop-down menu.

 

Bevi Chagnon | PubCom | Designer & Technologist for Accessible Documents | Books & Classes | InDesign | PDFs | Office |

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New Here ,
Apr 20, 2022 Apr 20, 2022

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Thank you!  I did roll it back, but it's still not working now.  I did also try uninstalling them from my creative cloud, then reinstalling, but still no change.

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Adobe Community Professional ,
Apr 20, 2022 Apr 20, 2022

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After downgrading InDesign, did you restart your computer?

Sometimes that's required to fully clear out the previous version's settings.

 

Bevi Chagnon | PubCom | Designer & Technologist for Accessible Documents | Books & Classes | InDesign | PDFs | Office |

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New Here ,
Apr 22, 2022 Apr 22, 2022

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I rolled back to 17.0 and it worked!  Thanks so much for taking the time to respond.

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Adobe Community Professional ,
Apr 21, 2022 Apr 21, 2022

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Hi Kelly,

if you installed version 17.1 and the bug persists, try version 17.0.1.

We also see some reports of the bug with version 17.1.

 

Regards,
Uwe Laubender

( ACP )

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New Here ,
Apr 22, 2022 Apr 22, 2022

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I rolled back to 17.0 and it worked.  So happy!!!

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Adobe Community Professional ,
Apr 22, 2022 Apr 22, 2022

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The InDesign team is beginnning to roll out, region by region, a new version 17.2.1 which will take care of the font problem. It will arrive within a week in your area.

 

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Adobe Community Professional ,
Apr 22, 2022 Apr 22, 2022

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Hi Kelly,

with 17.2.1 two severe bugs of 17.2 will be fixed:

https://helpx.adobe.com/indesign/kb/fixed-issues.html

 

Regards,
Uwe Laubender

( ACP )

 

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