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ID 18.0 mishandles opening files from internal dialog

New Here ,
Nov 01, 2022 Nov 01, 2022

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Bit of a bizzare issue that's been cropping up sporadically

 

Sometimes, opening a file through ID's internal dialog (Ctrl+O) results in the file opening as Read Only mode. If you open the same file from Windows Explorer instead, it opens in R/W mode as expected. There are no lock files or other users involved. It doesn't matter if it's a network drive or not.

 

This is a new issue in 18.0 and I suspect it's a change that was made to the internal file open dialog

 

Windows 11

 

Issue is occurring across 5 separate machines

 

It's rarely the same files each time. Restarting the machine or restarting ID brings back expected behavior for a time

 

Clearing preferences has no effect

 

 

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Adobe Employee ,
Nov 01, 2022 Nov 01, 2022

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Hi @Memorial0101,

 

Sorry for the trouble, and thank you for reporting the issue. I tested this on the windows10 machine, and it seems to be working fine. I will try the same on the windows11 machine and share the results with you.

 

Would you mind confirming if you've tested this on a windows 10 machine?

 

I will try my best to investigate the issue.

 

Thanks,

Harshika

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