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ID CC freezes for 20 seconds after packaging

Community Beginner ,
May 24, 2021 May 24, 2021

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The program was reinstalled, the error remains. If i wait, it reacts again after about 20-30 seconds.

I have removed unneeded japanese and us color profiles from the following folder:

HD > Library > Application Support > Adobe > Color > Profiles > Recommended

 

When the error occurred, they were put back in the folder. But even after reinstalling the program (Creative Cloud) and restarting, id freezes for 20-30 seconds when packing. Any ideas? Greeting, Ulrich

 

TOPICS
Bug, Import and export, Performance

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correct answers 1 Correct answer

Adobe Community Professional , May 24, 2021 May 24, 2021
Reset your preferences https://helpx.adobe.com/ca/indesign/kb/indesign-preferences-support-file-locations.html Delete InDesign preferences with shortcuts You can delete the replaceable InDesign SaveData and InDesign Defaults files by holding down the following keys while InDesign is launching: Windows: Shift+Ctrl+Alt Mac OS: Shift+Control+Option+Command Or try the Creative Cloud cleaner tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Adobe Community Professional ,
May 24, 2021 May 24, 2021

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Reset your preferences

https://helpx.adobe.com/ca/indesign/kb/indesign-preferences-support-file-locations.html

Delete InDesign preferences with shortcuts

You can delete the replaceable InDesign SaveData and InDesign Defaults files by holding down the following keys while InDesign is launching:

  • Windows: Shift+Ctrl+Alt
  • Mac OS: Shift+Control+Option+Command

 

Or try the Creative Cloud cleaner tool

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Community Beginner ,
May 24, 2021 May 24, 2021

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It works. Thanks!

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Adobe Employee ,
Jun 04, 2021 Jun 04, 2021

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Hi there,

 

We're glad to hear that your issue is resolved now. In addition to the suggestions given earlier, you may also try the troubleshooting steps suggested on this community post(https://community.adobe.com/t5/indesign/resolve-slow-performance-and-unexpected-behavior-of-indesign...) if you have such issues in the future. Hope it helps.

 

Regards,

Ashutosh

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