• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
3

IDML File Conversion Service temporarily unavailable

New Here ,
Nov 09, 2023 Nov 09, 2023

Copy link to clipboard

Copied

The IDML File Conversion Service has been coming up with an error about being temporarily unavailable for me for a couple weeks now, file gets to 33% then fails. Trying to open a 2024 InDesign file in 2023

TOPICS
Bug , Import and export

Views

140

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 09, 2023 Nov 09, 2023

Copy link to clipboard

Copied

I just test this with one of my files (save as IDML from ID 2024 and open in ID 2023) and the service converted it immediately.

 

Does this happen in every file you try or just one?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 09, 2023 Nov 09, 2023

Copy link to clipboard

Copied

Any file I try gets the same result, jumps to 33% then fails.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 09, 2023 Nov 09, 2023

Copy link to clipboard

Copied

You could also restore your preferences and caches. Here's how:

 

https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 09, 2023 Nov 09, 2023

Copy link to clipboard

Copied

Please provide more information about your system: Please tell us what operating system (exactly) you're running. Please tell us (exactly) what InDesign 2023  version you're using.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 09, 2023 Nov 09, 2023

Copy link to clipboard

Copied

Using a M2 MacBook Pro with OS Venture 13.6.1 and inDesign 18.4.

 

Updates are controlled by IT team and I'm not able to either install 2024 or roll back to a previous version 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 09, 2023 Nov 09, 2023

Copy link to clipboard

Copied

You should tell your IT team that other people are having no problem doing the conversion. If you can't do further investigation and they won't, you may be stuck.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 10, 2023 Nov 10, 2023

Copy link to clipboard

Copied

LATEST

This could even be a firewall thing. Check out the following article that lists the domains that need to be whitelisted for different Adobe services.

https://helpx.adobe.com/in/enterprise/kb/network-endpoints.html

You can diagnose if this is a firewall issue by trying to attempt the conversion using a different network/computer.

-Manan

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines