Image 'noise' or gray on saved Indesign files

Community Beginner ,
Jun 29, 2022 Jun 29, 2022

Copy link to clipboard

Copied

I've started 'losing' my images on saved files.  It's fine as a work on a document over a period of days but it seems to happen after I've archived it to an external hard drive.  If I need to call that file up again, even after a period of a few weeks I get this 'noise' in the image frame and the tiny pic in the top corner. Or the frame is greyed out completely. I've posted a screen shot as it's probably the best way to show what's happening. The link is telling me that the image is still connected. I've looked at the display preferences on my Mac and the display performance is set to high quality. I'm not that technical but I don't know why it's suddenly started or how to fix it. 

 

Screenshot 2022-06-29 at 12.01.40.png

TOPICS
How to , Performance

Views

82

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 29, 2022 Jun 29, 2022

Copy link to clipboard

Copied

Disable GPU Performance and make sure you're fully updated to 17.3.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 29, 2022 Jun 29, 2022

Copy link to clipboard

Copied

Thanks - but  I am running 17.3 and in GPU performance preferences it says Compatible GPU and Monitor not detected, therefore the GPu Performance and Animated Zoom boxes are greyed out. So I can't disable or enable 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 29, 2022 Jun 29, 2022

Copy link to clipboard

Copied

Try resetting the InDesign preferences to see if that sorts the issue out.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 29, 2022 Jun 29, 2022

Copy link to clipboard

Copied

Could be a damaged file, did you try saving it as .idml and then open that .idml and resave it as .indd?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 11, 2022 Jul 11, 2022

Copy link to clipboard

Copied

I've tried that but the images are totally lost. I've just noticed that the affected file is being opened by Indesign as a 'read only' file. Could that be part of the problem? I've noticed that something similar has been an issue for other readers. I've not changed the settings, the file is set to read and write but it's opening as a 'read only' and I can't seem to change it

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jul 11, 2022 Jul 11, 2022

Copy link to clipboard

Copied

What happens if you copy it back to the local hard drive? This seems like a network (possibly permissions) issue of some sort.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jul 11, 2022 Jul 11, 2022

Copy link to clipboard

Copied

LATEST

Like Dereck said try resetting the InDesign preferences. I would also shut down the programs and reboot computer. 

Lee- Graphic Designer, Print Specialist, Photographer

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines