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This is the most awesome data merge tutorial I have ever seen
https://www.theindesigner.com/blog/episode-43-data-merge-video
And there's a part 2.
Hope it helps.
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Beyond Euygene's suggestion, and without seeing anything of your template, I have a strong suspicion you have more on the page than just the objects required for making the name tag.
I think inevitably when multiple records per page fails it's because there is insufficient space on the page to fit more than one instance of EVERYTHING.
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Thank you, I've found a solution!