In Design Server - Unable to retrieve my document to edit it.

New Here ,
Feb 25, 2022 Feb 25, 2022

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Used InDesign Publish Online to publish a document. It exists online. However, I need to edit it and I'm getting a No documents exist message. So I created a new document and published it for future use, but most people (hundreds) have the link to the old document and it's badly in need of updating.

Please help. 

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Publish online , Sync and storage

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Adobe Community Professional ,
Feb 25, 2022 Feb 25, 2022

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when you publish online, choose update exiting document and choose the document that you wannt to update.

Screen Shot 2022-02-26 at 10.20.36 AM.png

 

to check out your published documents and thier names to update, go to File> Publish online dashboard.

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New Here ,
Feb 26, 2022 Feb 26, 2022

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That's just it. The file no longer exists in my Publishing Dashboard. It's just gone!

Mobile send.

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Adobe Community Professional ,
Feb 26, 2022 Feb 26, 2022

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As mentioned, you need the original InDesign document if you want to revise it (.INDD), if you've deleted it you'll have to recreate it again in InDesign, you can't directly edit a Publish Online document which is in HTML5 and hosted on the Adobe servers.

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Adobe Community Professional ,
Feb 26, 2022 Feb 26, 2022

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To update a Publish Online document you update the original InDesign document and upload it again to Publish Online overwriting the original document.

The original URL is then still used. 

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New Here ,
Feb 27, 2022 Feb 27, 2022

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I did update the original document and republished it online. However the original URL was NOT re-used.
I am given a new URL because the Publishing Dashboard system seems to have lost my original document.
Now, the old url that has been distributed to hundreds of people and the document remains the old version.

 

I have to start all over with the new versions. I am still unable to access the original version - it appears the Adobe servers have lost the file from my Publishing Dashboard. 

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