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InDesign 16.2.1 - Performance issues so severe app is unusable.

New Here ,
May 23, 2021 May 23, 2021

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I have been experiencing severe performance issues with Adobe InDesign recently, and had hoped that the 16.2.1 release would resolve them.  Unfortunately the issues persist.  The application regularly stops responding for 15 - 45 seconds at a time with the following type of interactions:

 

  • Selecting text
  • Clicking an input field (ex. Font size) to adjust a setting
  • Double-clicking a Page / Master Page to change the active page.
  • Adjusting any settings in Preferences

 

I have taken the following steps to try and address the issue, with no success:

 

  • Uninstalling all Creative Cloud services, and re-installing
  • Manually deleting all preferences
  • Resetting Preferences via Shift / Command / Control / Option shortcut
  • Re-validating all activated fonts, and removing any that have any warnings or errors
  • Disabling GPU performance
  • Disabling 'Type Contextual Controls'
  • Disabling all Pre-Flight features
  • NVRAM / SMC Reset

 

Nothing has resolved the issue, which persists throughout InDesign regardless of whether I am editing an existing document or creating and working with a new document.  I'm at my wit's end as InDesign is essential for my daily workflow.  Below is a breakdown of my system configuration.

 

  • OS: macOS Big Sur v11.3.1
  • System: iMac (Retina, 5K, 27", Late 2014)
  • Processor: 4Ghz Quad-Core Intel Core i7
  • RAM: 32gb 1600 MHz DDR3
  • GPU: AMD Radeon R9 M295X 4gb
  • HDD: 500 GB SSD, APFS-Format, 313.67 GB free disk space

 

All Creative Cloud assets are up to date as of 5/23/2021.  Installed Creative Cloud apps / services include:

 

  • Creative Cloud (v5.4.5.550)
  • Photoshop (v22.4.1)
  • XD (v40.1.22)
  • Illustrator (v23.2.23)
  • InDesign (v16.2.1)
  • Acrobat (v21.0)
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Bug, Performance

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Adobe Employee ,
May 23, 2021 May 23, 2021

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Hi there,

 

Sorry to hear about your experience. I see you have tried troubleshooting steps which didn't help. I'd request you to create a new user account on your machine and try to use the app there.
If it does not help, please connect with Adobe technical support(https://helpx.adobe.com/support.html). Click on the chat icon available at the bottom of the page to begin. Team here will be able to perform remote troubleshooting on your machine & assist you accordingly.

 

Regards,

Ashutosh

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New Here ,
May 27, 2021 May 27, 2021

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Me too! Hey Adobe. Create an update ASAP. This new one stinks.

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