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InDesign 16.2 Saving issue

Community Beginner ,
Apr 28, 2021 Apr 28, 2021

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I updated InDesign yesterday to 16.2 version and now I'm experiencing some problems saving any file I edit. Is anyone having the same problem?Screen Shot 2021-04-29 at 9.55.58 am.png

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Community Beginner ,
Apr 28, 2021 Apr 28, 2021

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I've restarted my computer and opened a document to edit and save, then I got these messages as per the screenshot, is anyone facing these issues?

Is there a fix for it?

Screen Shot 2021-04-29 at 11.10.22 am.pngScreen Shot 2021-04-29 at 11.10.49 am.png

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Adobe Employee ,
Apr 28, 2021 Apr 28, 2021

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Hi there,

 

Sorry to hear about your experience. Would you mind sharing the version of the OS? Do you see this behavior with specific files or all?

I'd also request you to try the suggestions given on this community post(https://community.adobe.com/t5/indesign/resolve-slow-performance-and-unexpected-behavior-of-indesign...) & let us know if it helps.

 

Regards,

Ashutosh

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Community Beginner ,
Apr 28, 2021 Apr 28, 2021

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Operating system is macOS Mojave version 10.14.6.

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Community Beginner ,
Apr 28, 2021 Apr 28, 2021

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This behaviour is happening with all files.

I've got a new error message as per the screenshot.Screen Shot 2021-04-29 at 3.44.20 pm.png

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Adobe Community Professional ,
Apr 28, 2021 Apr 28, 2021

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Common fixes. 

 

Rebuilding the preference files
  1. (Windows) Start InDesign, and then immediately press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files. ...
  2. (Mac OS) Start InDesign, and then immediately press Shift+Option+Command+Control. Click Yes when asked if you want to delete preference files.

 

Creative Cloud Cleaner Tool

https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Community Beginner ,
Apr 28, 2021 Apr 28, 2021

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Rebuilding the preference files, worked.

Thank you for your help, much appreciated.

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