InDesign 17.0.1 extremely slow and quitting for no reason

Community Beginner ,
Dec 20, 2021 Dec 20, 2021

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I updated inDesign, PhotoShop and Illustration for the latest version available and since then, they're very unstable and slow. The worst software to use is InDesign which is quitting for no reason. I've been working with light files on my desktop and it still quits. 

Anyone in the same situation? 

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Bug , Performance

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Adobe Community Professional ,
Dec 20, 2021 Dec 20, 2021

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When you updated the programs did you choose the option to "Import previous settings and preferences" that comes up at the beginning of the update process? Using this option often leads to performance issues. Try resetting the program preferences to their default and see if performance improves.

To do so:

For Macintosh Users: The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

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Community Beginner ,
Dec 20, 2021 Dec 20, 2021

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Thank you very much for your help! 

It's much better than before!

But it still crashes when I duplicate spreads or change pages size. 

 

 

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Adobe Community Professional ,
Dec 22, 2021 Dec 22, 2021

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How much RAM and spare hard disk capacity do you have?

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New Here ,
Dec 22, 2021 Dec 22, 2021

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Yes, the same here on an iMac M1 with InDesign - horrible slow and "think-breaks" of about 30s, even with the smallest files, and a lot of crashes. All other CC-Apps are running smoothly.

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