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Indesign 17.0.1 shows lines on screen in GPU preview and glitch on CPU preview.

Community Beginner ,
Jan 29, 2022 Jan 29, 2022

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Hi all, 

for me it is impossible to work with Indesign 17 version. I have no poblem with 16 version but since I am paying Adobe I would like to use the newest version. As you see in the attached screen shots, on GPU preview there are lines and on CPU preview everything is glitchy. 

I am using a Macbook Pro 16" 2019,  OS Monterey 12.01. MD Radeon Pro 5500M 4 GB, Intel UHD Graphics 630 1536 MB.

The probem is only on the external LG Monitor (3440 x 1440) while on the 16" Macbook there is no issue. 

The monitor is connected with thunderbolt to usb-c and I tried displayport to usb-c too cable (8k) too but nothing has changed. 

Could you please find a solution? That would be great.

Thank you!

Sepas

GPU.png

 

 

 

CPU.png

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Adobe Employee ,
Jan 30, 2022 Jan 30, 2022

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Hi there,

 

We are sorry about the trouble you are facing. We have released ID v17.1 recently with bugs & fixes, which is currently available in a few selected countries and will be rolled out globally soon. Also, I would recommend you update your macOS to v12.1 or v12.1.

 

In the meantime, it gets released in your region. I will suggest you join our Prerelease program. Please click this link (www.adobeprerelease.com/) and go to the "Available Program" section to join the InDesign prerelease.

 

Then accept the Prerelease agreement and follow the steps mentioned below to install the Prelease v17.1:
- Close InDesign
- Go to Creative Cloud Desktop and look for Prerelease in the Apps section.

Anshul_Saini_4-1643587168870.png


- Click on ellipses (three dots) near Install to get "Other versions" and install the older Preleease v17.1 (This will not replace the existing installation of Release build of InDesign).

Anshul_Saini_5-1643587175530.png

 

Let us know how it goes after installing this version.

 

I will be looking forward to your response.

 

Thanks & Regards,

Anshul Saini

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New Here ,
Jan 30, 2022 Jan 30, 2022

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I have the same problem with onscreen glitches. Version 17.0.1 has quite a few interface issues on the Mac including dead zones on the top bar. I have updated to Mac OS 12.1 and the same issues remain and I have gone back to v. 16.4.

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Community Beginner ,
Jan 31, 2022 Jan 31, 2022

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Thank you Anshul. I think I will stay with the version 16 till the next the next update will hopefully solve this issue.

Cheers,

Sepas

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New Here ,
Jan 31, 2022 Jan 31, 2022

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I'm having this exact same issue. Makes it very difficult to work remotely and collaborate in real time when the screen goes crazy during the design phase!

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Adobe Employee ,
Feb 01, 2022 Feb 01, 2022

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Hi @MSW-4523525 @Sepas5E2E @BobStovall,

 

Thanks for your time & patience. InDesign v17.1 is now available globally. If you don't see the update, please try the steps suggested in this help article (https://helpx.adobe.com/in/creative-cloud/kb/creative-cloud-application-recognizing-available.html). Let us know if it helps or not.

 

I'll be looking forward to your responses.

 

Regards,

Anshul Saini

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New Here ,
Apr 16, 2022 Apr 16, 2022

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I'm still getting on screen glitches when using InDesign, usually when I'm zooming in and out. Is it something to do with 'Animated Zoom'?

InDesign 17.2

UI Sizing small

Rebuilt my preference and cache files

 

Screenshot 2022-04-16 at 08.14.22.pngScreenshot 2022-04-16 at 08.26.58.png

 

I'd appreciate any thoughts on how to solve this problem. Thanks.

 

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Community Expert ,
Apr 16, 2022 Apr 16, 2022

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Turn off GPU performance.

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New Here ,
Apr 16, 2022 Apr 16, 2022

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Will do. Thanks Bob.

Hopefully Adobe will sort this issue so I can use this feature 🤷🏼‍:female_sign:

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New Here ,
Apr 16, 2022 Apr 16, 2022

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There is a noticable difference, especially when scrolling, when I turn off GPU performance.

I guess I'll just have to put up with a glitchy screen now and then.

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Adobe Employee ,
Apr 19, 2022 Apr 19, 2022

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Hi CazzaGee,

 

We are sorry for the delay in response. Thank you for trying the steps suggested by our expert.

 

For further investigation, we would request you to please share a few more details like-

 

  • Is it possible for you to share a video of your workflow with us?
  • Are you able to reproduce the issue at your end, or is it intermittent?

 

We will try our best to escalate the issue to the team.

 

Thanks,

Harshika

 

 

 

 

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New Here ,
Apr 26, 2022 Apr 26, 2022

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Hi Harshika,

 
Sorry for not getting back to you earlier, I've had a week away from my mac.
The problem only happens in InDesign and is intermittent, so unfortunately I can’t send you a video.
I have attached a couple of screenshots I’ve just taken when I was scrolling through a document.
To get rid of it I zoom in or out.
 
Thanks, Carol
 
Screenshot 2022-04-26 at 09.15.03.png

Screenshot 2022-04-26 at 09.15.57.png

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Adobe Employee ,
Apr 26, 2022 Apr 26, 2022

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LATEST

Thanks for sharing the info, CazzaGee. I have escalated the issue to the team and will get back to you as soon as I hear back from them.

 

Appreciate your patience.

 

Thanks,

Harshika

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Community Beginner ,
Feb 01, 2022 Feb 01, 2022

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Hi Anshul,

thank you for your email. I will check it asap.

Best,

Sepas
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