Indesign 17.01 freezing and crashing

New Here ,
Dec 13, 2021 Dec 13, 2021

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Hello,

 

My coworker and I just updated to 17.01 and it keeps crashing on us. Has anyone else experiencing this issue? When we re open, it works very slow and delayed before it completely freezes.

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Adobe Community Professional ,
Dec 13, 2021 Dec 13, 2021

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What OS?
What system specs?

 

Try resetting your preferences:
The easiest way to reset everything is to delete the InDesign preferences: as soon as InDesign starts to boot hold down Shift, Alt, Ctrl (and Apple/Cmd if working on a Macintosh). A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

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Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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Try turning off the GPU Performance in the InDesign settings.

 

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There is an update to InDesign 17.01

https://community.adobe.com/t5/indesign-discussions/indesign-17-0-1-improved-performance-and-bug-fix...

 

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Rollback to a previous InDeisgn version

https://helpx.adobe.com/download-install/using/install-previous-version.html#:~:text=Open%20the%20Cr....

 

 

 

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New Here ,
Dec 13, 2021 Dec 13, 2021

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Thanks for your responce. The update 17.01 is what is giving us problems.

I tried to open the previous version but didn't work either.

 

We're in PC Windows 10

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