InDesign 17.2 crashes on launch on MacPro.

New Here ,
Apr 25, 2022 Apr 25, 2022

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I am working in InDesign 2022, vr 17.2  - on a MacPro, late 2013, OS 11.6.5  -  InDesign keeps crashing on startup. I delete the preferences file, and it will start up OK  but crashes again on the next startup.... I have to continually delete the preferences file

 

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Adobe Employee ,
Apr 25, 2022 Apr 25, 2022

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Hi spwestra,

 

We are sorry to hear you're experiencing an issue with InDesign. We would request you to try 

login into the root account (https://support.apple.com/en-in/HT204012). Check how the application works there.

If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors:

  • Go to Terminal (Go > Utilities > Terminal.app)
  • Execute the following command on terminal to provide permission:
  • sudo chmod -R 777 /Users/<user>/Library/Preferences/Adobe InDesign
  • sudo chmod -R 777 /Users/<user>/Library/Caches/Adobe InDesign
  • sudo chmod -R 777 /Users/<user>/Library/Application Support

 

Let us know if that helps. We'll try our best to help.

Note: Submit a crash report by following the steps in this help article. While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and help accordingly

 

Thanks,

Harshika

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New Here ,
Apr 26, 2022 Apr 26, 2022

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Thank you for your response. I did try to log in with the root user, and InDesign seemed to work fine. I used the terminal with the command line given and I got the following:
-bash: user: No such file or directory... I have a screenshot if you would like me to send it

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New Here ,
Apr 26, 2022 Apr 26, 2022

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Adobe Employee ,
Apr 26, 2022 Apr 26, 2022

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Thanks for sharing the info, spwestra. It looks like there is an issue with your operating system (MacPro), so we would suggest you, please reach out to the apple support team and let them know that InDesign is working on the root account.

 

Let us know if you need further assistance. We'd be happy to help.

 

Thanks,

Harshika

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New Here ,
May 03, 2022 May 03, 2022

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Just to follow up. After jumping through many hoops, I was able to actually talk to an Adobe tech who shared my screen to see the problem. They were able to fix the issue. I am not sure I followed the exact sequence of events, but they said they cleared permissions and cache files on a deeper level. It is working fine now and there was no problem with my Mac operating system. 

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Adobe Community Professional ,
May 03, 2022 May 03, 2022

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Did you update to 17.2.1?

This is a bugfix version

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New Here ,
May 06, 2022 May 06, 2022

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LATEST
Yes - I did during the course of action before Adobe support - I even uinstalled and reinstalled the software

Sandy Paylor Westra | gersoncompanies | Director of Publications
(913.535.7315 | *spwestra@gersoncompany.com

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