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Indesign 17.4 won't launch windows 10

Community Beginner ,
Aug 16, 2022 Aug 16, 2022

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Hi all,

 

As of this morning Indesign 17.4 (or 17.3/.2/.1) won't launch on my Windows 10 PC. The launch window goes as far as "Initialising" and then disappears. No error is given.

I've scrubbed my fonts, uninstalled and re-installed ALL of my Adobe products but nothing seems to work.

I have installed Indesign 16.4 and it works just fine though.


Thoughts?

Thank you!

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correct answers 1 Correct answer

Community Expert , Aug 16, 2022 Aug 16, 2022

Hello

 

Sounds weird - there's a few things you can try. 

 

Try resetting your preferences:
The easiest way to reset everything is to delete the InDesign preferences: as soon as InDesign starts to boot hold down Shift, Alt, Ctrl (and Apple/Cmd if working on a Macintosh). A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

 

 

...

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Community Expert ,
Aug 16, 2022 Aug 16, 2022

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Hello

 

Sounds weird - there's a few things you can try. 

 

Try resetting your preferences:
The easiest way to reset everything is to delete the InDesign preferences: as soon as InDesign starts to boot hold down Shift, Alt, Ctrl (and Apple/Cmd if working on a Macintosh). A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

 

 

----

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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Community Beginner ,
Aug 17, 2022 Aug 17, 2022

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Hi Eugene,
Cheers for your help on this one. I tried resetting the preferences earlier to no avail but your suggestion to use the Cleaner looks to have worked a treat.
The long and the short of it is, if you're ever in Australia, I owe you a beer.
Thanks mate!

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