InDesign 19.1 Crash/Hangs when selecting fonts on macOS Sonoma

[Tricky2014]

Can someone please help.

Issue starts when InDesign is open, I selected a font change from the menu and the file just stops and hangs on the text tool and unable to select anything even the main menu within InDesign, so I have to force quit. I've uninstalled and reinstalled InDesign, cleaned my fontbook, deleted and reinstalled fonts from Adobe Cloud but still I'm having issues.

Thanks

{Renamed By MOD}

[Rishabh_Tiwari]

Hi,

Sorry to hear about the trouble. Please try the suggestions shared in this article and if this doesn't help, please share the version of InDesign, OS, and font details. We'll try our best to assist you with this.

Thanks

Rishabh

[Tricky2014]

MC OS 14.2.1 (23C71)

InDesign 2024

It happens when selecting any fonts, sometimes I can select one font change and its OK the next time I change the font it freezes

[Rishabh_Tiwari]

Thank you for sharing the details. Is this happening only with this specific file? Or have you tried and tested this on different files?

[lili-caih61504574]

I have the same issue; I tried different files, reinstalled the system, and tried on a different Mac (14.2.1), but the issue remains. Also deleted Font Book (expected conflict between Font Book and Adobe fonts library)

[Rishabh_Tiwari]

Hi,

Sorry to hear about the trouble. Please share the exact version of InDesign and the system logs so we can escalate this further.

Thanks

Rishabh

[Tricky2014]

This happens with all files even new one's created

[HARSHIKA_VERMA]

Hey @Tricky2014 & @lili-caih61504574,

Hope you're doing well!

We would like to follow up on the issue you reported. Are you still experiencing the issue? If yes, please share the information Rishabh requested so we can investigate further with the team.

We will try our best to help you.

Thanks,

Harshika 

[Tricky2014]

Yes its still doing the same as my initial comments..

[lili-caih61504574]

Thanks for responding.

Yes, the issue remains.

When I try to select a different font from the fontmenu in the menubar
(screenshot 1) the document freezes and I have to restart InDesign. The
“Force Quit Applications” pop-up menu does not indicate the InDesign “does
not respond” but that is whats’s happening (screenshot 2). Indesign does
not respond to anything anymore.

It is still possible to select a different font by using the toolbar
though. (screenshot 3)

I have no idea why this happens. I re-installed the operating system (MacOs
Sonoma 14.2.1) and deleted all installed fonts and tried adding fonts one
by one to see whether it was a specific font that causes the problem. It
did not help.

Best,
Lili-Cai

[Tricky2014]

The toolbar is the way I got round it too but its not ideal.

[Rishabh_Tiwari]

Hi,

Sorry to hear about the trouble. We have logged a bug for the issue, and the team is working on the fix. Please share the system logs so we can share them with the Engineering team.

Thanks
Rishabh

[William31870977qo9d]

Hi - I'm using OS Sonoma 14.2.1 and when I attempt to change a font in InDesign it completely freezes. I highlight the text I want to change and scroll down to the font I want to use and InDesign freezes, the text remains highlighted but the font isn't changed and I cannot deselect the text or highlight any other text or even close the program. I need to force quit and restart. It happens randomly and with different fonts (both TrueType and OTF fonts). I've unistalled the program and re-installed it but it doesn't help. Any assistance at this point would be most appreciated. Thanks!

[BobLevine]

Before you do anything update to 14.3

[William31870977qo9d]

Just did that... not sure how I missed that update. Thanks!

[William31870977qo9d]

UPDATE: I updated my OS to Sonsoma 14.3 as recommended and instead of freezing it now crashes every single time I try to change the font! It doesn't matter what font I want to change it to or what document I'm working on (I tried it with many different documents). I uninstalled and shut down and restarted my computer and then reinstalled InDesign and still the crashing and the frustration continues!

[leo.r]

Not sure if it's helpful, but here's two other discussions on seemingly the same issue:

https://community.adobe.com/t5/indesign-discussions/indesign-crashing-when-choosing-font/m-p/1437831...

https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/36446980-indesign-crash...

[William31870977qo9d]

Unfortunately none of the above discussions has worked and I am both frustrated and incredibly annoyed that I am wasting time repeatedly crashing, shutting down the computer, crashing again upon restarting InDesign when trying to change a font (even to extremely basic ones) and get just one document designed.

[Rishabh_Tiwari]

Hi,

Sorry to hear about the trouble. We have logged a bug for the issue, and the team is working on the fix. Please share the system logs so we can share them with the Engineering team.

Thanks
Rishabh

[William31870977qo9d]

Hello - I just followed the link and instructions to gather and share the
system logs and hopefully your engineering team now have the logs. Thank
you for your assistance.

--
*William Closs*
{Personal Details removed by MOD}

[Rishabh_Tiwari]

Thank you for sharing the logs. Can you share the logs with me through DM by clicking on my name? You can add the logs to a shared location like Google Drive or DropBox and share the link through DM.

[alohacmg]

I am having the same issues as the others above have reported and have tried the same fixes, but InDesign continues to freeze when choosing fonts. This has been happening since I installed Sonoma. It's so frustrating and inefficient! I will send my system logs through DM to Rishabh_Tiwari.

[leo.r]

This has been happening since I installed Sonoma.

By @alohacmg

Did you update to 14.3? It solves several InDesign issues (although not necessarily the one discusssed here).

[David McCarty]

I'm having the same issue. It's really screwing me up. Same as everyone else has reported. 

[Rishabh_Tiwari]

Hi, 

Sorry to hear about the trouble. We have logged the bug and the team is working on the fix. I am keeping a track of this issue and will update the discussion as soon as I hear from the team.

Thanks

Rishabh