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InDesign 19.1 Crash/Hangs when selecting fonts on macOS Sonoma

Community Beginner ,
Jan 17, 2024 Jan 17, 2024

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Can someone please help.

Issue starts when InDesign is open, I selected a font change from the menu and the file just stops and hangs on the text tool and unable to select anything even the main menu within InDesign, so I have to force quit. I've uninstalled and reinstalled InDesign, cleaned my fontbook, deleted and reinstalled fonts from Adobe Cloud but still I'm having issues.

Thanks

{Renamed By MOD}

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correct answers 1 Correct answer

Adobe Employee , Mar 29, 2024 Mar 29, 2024

Hi Everyone,

 

Thank you for your patience. The issue stands resolved. Please update to ID 19.3 and let us know if you still need assistance.

 

Thanks

Rishabh

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Adobe Employee ,
Jan 17, 2024 Jan 17, 2024

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Hi,

 

Sorry to hear about the trouble. Please try the suggestions shared in this article and if this doesn't help, please share the version of InDesign, OS, and font details. We'll try our best to assist you with this.

 

Thanks

Rishabh

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Community Beginner ,
Jan 17, 2024 Jan 17, 2024

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MC OS 14.2.1 (23C71)

InDesign 2024

It happens when selecting any fonts, sometimes I can select one font change and its OK the next time I change the font it freezes

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Adobe Employee ,
Jan 17, 2024 Jan 17, 2024

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Thank you for sharing the details. Is this happening only with this specific file? Or have you tried and tested this on different files?

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New Here ,
Jan 17, 2024 Jan 17, 2024

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I have the same issue; I tried different files, reinstalled the system, and tried on a different Mac (14.2.1), but the issue remains. Also deleted Font Book (expected conflict between Font Book and Adobe fonts library)

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Adobe Employee ,
Jan 25, 2024 Jan 25, 2024

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Hi,

 

Sorry to hear about the trouble. Please share the exact version of InDesign and the system logs so we can escalate this further.

 

Thanks

Rishabh

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Community Beginner ,
Jan 18, 2024 Jan 18, 2024

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This happens with all files even new one's created

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Adobe Employee ,
Feb 05, 2024 Feb 05, 2024

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Hey @Tricky2014 & @lili-caih61504574,

 

Hope you're doing well!

 

We would like to follow up on the issue you reported. Are you still experiencing the issue? If yes, please share the information Rishabh requested so we can investigate further with the team.

 

We will try our best to help you.

 

Thanks,

Harshika 

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Community Beginner ,
Feb 06, 2024 Feb 06, 2024

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Yes its still doing the same as my initial comments..

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New Here ,
Feb 06, 2024 Feb 06, 2024

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Thanks for responding.

Yes, the issue remains.

When I try to select a different font from the fontmenu in the menubar
(screenshot 1) the document freezes and I have to restart InDesign. The
“Force Quit Applications” pop-up menu does not indicate the InDesign “does
not respond” but that is whats’s happening (screenshot 2). Indesign does
not respond to anything anymore.

It is still possible to select a different font by using the toolbar
though. (screenshot 3)

I have no idea why this happens. I re-installed the operating system (MacOs
Sonoma 14.2.1) and deleted all installed fonts and tried adding fonts one
by one to see whether it was a specific font that causes the problem. It
did not help.

Best,
Lili-Cai

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Community Beginner ,
Feb 06, 2024 Feb 06, 2024

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The toolbar is the way I got round it too but its not ideal.

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Adobe Employee ,
Feb 08, 2024 Feb 08, 2024

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Hi,

 

Sorry to hear about the trouble. We have logged a bug for the issue, and the team is working on the fix. Please share the system logs so we can share them with the Engineering team.

Thanks
Rishabh

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Community Beginner ,
Jan 29, 2024 Jan 29, 2024

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Hi - I'm using OS Sonoma 14.2.1 and when I attempt to change a font in InDesign it completely freezes. I highlight the text I want to change and scroll down to the font I want to use and InDesign freezes, the text remains highlighted but the font isn't changed and I cannot deselect the text or highlight any other text or even close the program. I need to force quit and restart. It happens randomly and with different fonts (both TrueType and OTF fonts). I've unistalled the program and re-installed it but it doesn't help. Any assistance at this point would be most appreciated. Thanks!

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Community Expert ,
Jan 29, 2024 Jan 29, 2024

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Before you do anything update to 14.3

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Community Beginner ,
Jan 29, 2024 Jan 29, 2024

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Just did that... not sure how I missed that update. Thanks!

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Community Beginner ,
Jan 29, 2024 Jan 29, 2024

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UPDATE: I updated my OS to Sonsoma 14.3 as recommended and instead of freezing it now crashes every single time I try to change the font! It doesn't matter what font I want to change it to or what document I'm working on (I tried it with many different documents). I uninstalled and shut down and restarted my computer and then reinstalled InDesign and still the crashing and the frustration continues!

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Community Expert ,
Jan 29, 2024 Jan 29, 2024

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Community Beginner ,
Feb 08, 2024 Feb 08, 2024

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Unfortunately none of the above discussions has worked and I am both frustrated and incredibly annoyed that I am wasting time repeatedly crashing, shutting down the computer, crashing again upon restarting InDesign when trying to change a font (even to extremely basic ones) and get just one document designed.

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Adobe Employee ,
Feb 08, 2024 Feb 08, 2024

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Hi,

 

Sorry to hear about the trouble. We have logged a bug for the issue, and the team is working on the fix. Please share the system logs so we can share them with the Engineering team.

Thanks
Rishabh

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Community Beginner ,
Feb 08, 2024 Feb 08, 2024

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Hello - I just followed the link and instructions to gather and share the
system logs and hopefully your engineering team now have the logs. Thank
you for your assistance.

--
*William Closs*
{Personal Details removed by MOD}

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Adobe Employee ,
Feb 08, 2024 Feb 08, 2024

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Thank you for sharing the logs. Can you share the logs with me through DM by clicking on my name? You can add the logs to a shared location like Google Drive or DropBox and share the link through DM.

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New Here ,
Feb 13, 2024 Feb 13, 2024

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I am having the same issues as the others above have reported and have tried the same fixes, but InDesign continues to freeze when choosing fonts. This has been happening since I installed Sonoma. It's so frustrating and inefficient! I will send my system logs through DM to Rishabh_Tiwari.

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Community Expert ,
Feb 13, 2024 Feb 13, 2024

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quote

This has been happening since I installed Sonoma.


By @alohacmg

 

Did you update to 14.3? It solves several InDesign issues (although not necessarily the one discusssed here).

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Explorer ,
Mar 01, 2024 Mar 01, 2024

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I'm having the same issue. It's really screwing me up. Same as everyone else has reported. 

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Adobe Employee ,
Mar 02, 2024 Mar 02, 2024

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Hi, 

Sorry to hear about the trouble. We have logged the bug and the team is working on the fix. I am keeping a track of this issue and will update the discussion as soon as I hear from the team.

 

Thanks

Rishabh

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