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InDesign 19.2 2024 unable to launch stuck in menu cannot interact windows 11

Community Beginner ,
Mar 08, 2024 Mar 08, 2024

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indesign is not launching, i click run- the artwork pops up- then opens the indesign menu. I can't interact with anything on this menu, i can't even close indesign and have to close it through the task manager. I've tried deleting indesign files that are show on app freeze/crash on launch https://helpx.adobe.com/indesign/kb/crash-on-launch.html#DLL and reinstalling but the issue continues. I'm on windows 11 and the version of indesign is 19.2, would love some help asap thank you in advance.

 

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Adobe Employee ,
Mar 08, 2024 Mar 08, 2024

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Hi there, 

Sorry to hear you're unable to launch InDesign on windows machine. Would you mind trying to open InDesign in safe mode and let us know if that open file?

 

You may also try creating a new user account: https://adobe.ly/3Iseu7p and try opening InDesign and let us know if that works.

 

We will try our best to help you.

 

Thanks,

Harshika

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Community Beginner ,
Mar 10, 2024 Mar 10, 2024

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I tried opening indesign in safe mode but the issue continues

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Community Expert ,
Mar 10, 2024 Mar 10, 2024

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@ANAND28847789dd7h

 

Try to trash preferences first:

 

https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshoo... 

 

If it doesn't help - use CC Cleaner - also mentioned there. 

 

▒► ID-Tasker / ID-Tasker Server - work smart not hard ◄▒

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Community Beginner ,
Mar 11, 2024 Mar 11, 2024

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if i use cc cleaner will my other adobe programs and files be deleted as well?

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Community Expert ,
Mar 11, 2024 Mar 11, 2024

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if i use cc cleaner will my other adobe programs and files be deleted as well?


By @ANAND28847789dd7h

 

It's a "nuclear" option:

 

[...]

Reset with the nuclear option (4)

If that does not help either, uninstall the application using the CC Cleaner tool and reinstall from the Creative Cloud Desktop app.

[...]

 

It will REMOVE all CC apps completely - so you should backup - just in case - all your personal data you have in the installation forlders.

 

If you keep your work files somewhere else - you should be fine but you can backup them as well - just in case.

 

▒► ID-Tasker / ID-Tasker Server - work smart not hard ◄▒

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