Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
6

Indesign 19 crashing on launch in Mac

Community Beginner ,
Nov 06, 2023 Nov 06, 2023

Hi, I Using Macbook Pro M2

And my Indesign keep instantly crashing every time I open it.
SO far i have to uninstall it, and re-install it. 

I try to erase the preferences in library after the uninstalation process, but it didn't work. 

 

It so frustating, because I need to wait much time to do the re-install. 

 

Is anybody here have the same problem as well? 

Or some one has solution of it? 

TOPICS
Bug , Performance
612
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Community Expert , Nov 07, 2023 Nov 07, 2023

Typical of a known issue with Ventura. If you're on a version lower than 13.5 update the operating system but do not install Sonoma yet.

Translate
Community Beginner , Nov 10, 2023 Nov 10, 2023

Thank you so much, look like it works. I just update the ventura, and i tried to open indesign, and it's works. 
Hopefully this will be last. 

 

Translate
Community Expert ,
Nov 07, 2023 Nov 07, 2023

You forgot to mention OS Version - InDesign is not compatible with Sonoma.

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 09, 2023 Nov 09, 2023

My Mac is on Ventura

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 07, 2023 Nov 07, 2023

Typical of a known issue with Ventura. If you're on a version lower than 13.5 update the operating system but do not install Sonoma yet.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 10, 2023 Nov 10, 2023
LATEST

Thank you so much, look like it works. I just update the ventura, and i tried to open indesign, and it's works. 
Hopefully this will be last. 

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 09, 2023 Nov 09, 2023

As far as I know there's an update for 19.0.1 available 

You could try install the update

 

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines