InDesign 20.1 and 19.5.2 crashes when closing documents, or when quitting

[debm61592026]

I am in Ventura 13.7.2. I have dumped preferences multiple times

[debm61592026]

Crash report:

<Crash report converted to .txt by MOD>

[Eugene Tyson]

Some common fixes - might help

Corrupt Preferences or Cache – If InDesign settings or cached files are corrupted, it can cause instability.

I know you reset your preferences but there's a deeper clean of cache here

https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

Plugin Conflict – If you have third-party plugins installed, one of them might be causing the crash.
Disable Plugins – If you have any third-party plugins, try launching without them.

Corrupt Document if this happened while working on a particular document, that file might be corrupted.

If a document is not behaving well then try 
File>Export 
Choose IDML
Open the IDML in InDesign
Save the file as a new InDesign file with a new name
See if the issue persists.

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Rollback to a previous InDeisgn version
https://helpx.adobe.com/download-install/using/install-previous-version.html#:~:text=Open%20the%20Cr....

[Dirk Becker]

Reading the crash thread bottom up.

When closing the (last) document window "ClosePresentation", InDesign switches to a different workspace.

The document should already be detached, so corruption is unlikely with it.

Workspaces are XML files, therefor …Expat, XMLParser.

Shuffling panel and contained widgets around (adapt, resize, yadda …)

The actual one is a style list entry, namely in use by object styles UI.

Therein, a widget for (keyboard) shortcuts.

When adjusting, widgets look around - could be the name or other part of style info.

Some object is missing, so a NULL is dereferenced - boom. Explicitly vague here, some Adobe engineer can tell more from the first line in the crash.

Anyway we're talking about object styles present in application defaults.

Not sure how you "dump" preferences, try launching InDesign with all modifier keys down (I'd use Dock right click >> InDesign >> Open) to rebuild them from scratch. Eugene's link should have a section on that.

Also switch to a default keyboard shortcut set in the unlikely case anything in those is broken.

Some related experiments:

all the shuffling only takes place when the final document window is closed. So maybe have another document open instead …

Switch to other workspaces straight after launch, while there is no document yet open. Especially one workspace that displays the object styles. It should also crash.

[debm61592026]

I have a drop shadow effect on some objects. Are you saying I should use the key command instead of the drop down menu to get to that pop up style box?

[Dirk Becker]

No.

Reading crash logs includes some guessing, so I could be wrong anywhere.

it is not about the document. For proof - try (copies of) other documents.

Instead, it is about application preferences - those where you set defaults for new documents.

InDesign has the (to me annoying) feature to rearrange palette panels on several occasions, including when you close the last document window. It does so by activating a different "workspace" - you might have seen Essentials, Typography and so forth. Same mechanism. I don't know which workspace that would be in your case, as the typical view with no documents should hide the panels and show document presets or recent documents. Big open question to me.

Anyway, the workspace operation, triggered from closing the window, as of your crash, arranges palette panels - move, size them to your screen, and the one having trouble is the object styles panel. The list of object styles. When you create an object style, go to the generic properties, below based-on, you can assign a keyboard shortcut. This shortcut is also displayed in the list, left from the rhs icons (Wahl+A = Option+A below). On resize of the panel (as the workspace is still automatically doing), that particular shortcut display "widget" is doing something (maybe looking at the style name to squeeze it) that is leading to the crash.

Maybe I'm also wrong and it is indeed an object style from the document being closed? Do you use styles for your drop shadow? Was the object styles panel open before your document close?

Everything else is up to you. Check whether your application defaults have different object styles, whether they have associated keyboard shortcuts. Need not be, the shortcut could be just blank and resize for that.

Watch out for unusual things in this area.

Look at the application's object styles before you open the document, by opening the panel from the windows menu. Anything unusual there?

This tinkering won't likely solve the issue, but it might give more hints. You can nuke the preferences and defaults along the typical instructions. Also rebuild your document via IDML. If either solves the issue, fine. We just won't learn about the real cause, and repeat.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

[debm61592026]

thank you, I appreciate it

[Robert at ID-Tasker]

@debm61592026

Next time, could you please save the log as a TXT file and attach this file - instead of copy&pasting as a contents of the post?

[Abhishek Rao]

Hi @debm61592026,

Thanks for sharing the details. I appreciate the helpful suggestions from the experts. They are great steps to try in the meantime.

Adding to the above, could you confirm if you have submitted the crash report via the Adobe Crash Reporter dialog box when the crash occurred? If already submitted, please DM me on the community with the email address used (while submitting) so I can check the logs and update you. Reference: https://adobe.ly/4hTn5QM

Also, I’ve seen another user facing the same issue here: InDesign 20.1 Crashing While Closing Documents. Please confirm if this issue aligns with yours. For this, a bug has been logged, and the product team is actively working on a fix for this.

I'll keep you posted once I have any updates from the team.

Appreciate your patience!

^
Abhishek

[Dirk Becker]

You're right, the crash log by DaddyDoom in the other thread looks the same.

[Abhishek Rao]

Hey everyone,

Thanks for the confirmation, Dirk!

Just a quick heads-up, the product team has logged this as a bug and is actively investigating it. In the meantime, they’ve suggested a couple of workarounds that might help. One option is rolling back to InDesign 20.0, and the other is testing the latest PreRelease build. You can find details on how to access it here: https://adobe.ly/3Ddg9ii

If you could try these out and let us know if the crash still happens, that would really help speed up the fix. Looking forward to your updates!

^

Abhishek

[debm61592026]

In my apps list I only have the option for 19.5.2, where can I find 20.0?

[Robert at ID-Tasker]

In my apps list I only have the option for 19.5.2, where can I find 20.0?

By debm61592026

You're on the older version so this suggestion should be rather - roll back to 19.5.1 or 19.5.0.