InDesign 20.1 crashing while closing documents.

[DaddyDoom]

Immediatly after installing the latest InDD release, the app began crashing randomly, specially after saving and closing a document.
This happens 4 out 5 times, which means I'm constantly having to re-open the app.
InDD was already displaying several performance issues in the previous releases, but this is more than I can take.

[jane-e]

@DaddyDoom 

I've moved your post from Creative Cloud Desktop to the InDesign forum.

Jane

[Abhishek Rao]

Hi @DaddyDoom, 

Would you mind sharing the details of your operating system and its version? Is the crash only happening with a specific document or with others as well including a new document? Were you able to submit the crash report? If not, then please submit it and share the email address you used while submitting it (please share it on DM over the community). Reference: https://adobe.ly/3Eo0AV1

Are you using any third-party plug-ins with InDesign? If yes, could you try disabling them and then see if it works better? You can try testing the performance in Safe mode too (to isolate any third-party service interference). Reference: 
https://adobe.ly/4hrkQDq

Are the files you work with locally stored or saved on a remote, external drive, or cloud? Let me know. 

Moreover, please share a screen recording demonstrating the crash situation. 

Will wait to hear from you to move forward. 

^

Abhishek 

[DaddyDoom]

Hello.
Machine specs below. I know its an old machine but if the apps are still compatible, I will be using it until is absolutely necessary to upgrade.
The crash happens with different documents. At least 4 out of 5 times, when closing a doc after saving, the app goes down.
No plug-ins installed.
I mostly work with Dropbox based documents, but issue ocasionally occurs on local.
Also, since previous versions I have experienced another issue, in which the app stops responding when quitting, meaning that I have to force quit before shutting down (this also happens with AI and PS).

[attilab21593266]

Same problems as above described: crashing while cmd+w closing, crashing when cmd+drag to copy a text box, cmd+drag to copy a page. No plug-ins, only local files, crash report always submitted, but without email address. Specs attached. Pehaps it's not file specific issue, happened with different files.

[DaddyDoom]

Yeah, always differente files with me.

[DaddyDoom]

Just confirmed that the issue is also happening with local files and not limited to cloud stored files.

[Abhishek Rao]

Hello @DaddyDoom and @attilab21593266, 

Thank you for the information provided. @attilab21593266, when submitting the crash report, please include your email address. This helps us differentiate and locate the exact report, making it essential to fill out the email section.

I kindly request both of you to submit a crash report by reproducing the issue with a locally saved file and share your Adobe account email address with me via DM on the Community. I will have the product team look into it.

Moreover, were you both able to test this issue in Safe mode (link shared in my previous response)? If not, then please test it and let me know. 

^

Abhishek

[DaddyDoom]

The crashes are completely random and can might not even happen with the same file.
I will send a crash report whenever it happens, it wont take long.

[DaddyDoom]

Just sent a crash report from the first file of the day, local file: (Attached by MOD)

[Abhishek Rao]

Hi @DaddyDoom, 

I have sent you a DM. Please go through it and share the report again so that I can proceed. 

^

Abhishek

[DaddyDoom]

You got DM!
Thanks 🙂

[bernie_tipene]

I have been experiencing the same issues, working locally and on server.  Have tried reseting preferences, and workspace settings, and still having the same problems.

[Giulia0D4C]

I had the same problem for many days ... I have [I think] solved as follows:

launch "Uninstall Adobe Creative Cloud" from Application/ Utility/ Adobe Installers and instead of uninstalling it choose: REPAIR.

It seems that the problem has disappeared [for the moment].

bya_alb

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[DaddyDoom]

Thanks. I'll try that as soon as possible.
Hope it works (just had another crash JUST NOW...)

[Giulia0D4C]

less frequent crash but sometimes it still happens

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[DaddyDoom]

Issue still happening...
This is really very frustrating.
Thanks for the help though.
My wife experiences the exact same issue on her iMac (2019, Sonoma 14.6.1), a machine much recent than mine.

[DaddyDoom]

Just did the repair, lets see what happens now.... Hope it works!
Thanks for the suggestion 🙂

[Giulia0D4C]

update: Rorohiko plugins disinstalled. non one crash in all day.

[RorohikoKris]

Hi Giulia! Sorry to hear you experienced crashes with Rorohiko plug-ins. Would you mind sending us some more info in this regard? If there are any issues, please reach out to support at rorohiko.com and send us crash reports, screenshots, any info you can spare: it's very hard for us to fix issues without any info. At least, let us know which plug-in is involved.

Note that there is a version 1.0.75 of APID ToolAssistant available on our web site...

[Giulia0D4C]

Sorry for the late answer

After several tests I noticed that it depends on the type of macintosh ... for example in an iMac 2017 with Ventura The Problem does not exist. On Sequoia instead Layerlifter.spln ImageLibraryArADER.SPLN do not work, Likefindslike instead continues to function regularly. I didn't have time to install the latest version of Apid, I still have version 1.0.73.
Greetings_alberto

[Abhishek Rao]

Hi @Giulia0D4C,

Thanks for sharing your findings! It’s interesting that the issue seems to depend on the Mac model and OS version. Could you try testing this on the latest InDesign 20.2 update and let us know if the problem persists?

There have been similar reports of crashes when closing documents (InDesign version 20.2), and you might find this uservoice helpful: InDesign 20.2 crashing at close.

From the product team’s investigation, some users have confirmed that the issue is related to the Typeface app. As a workaround, try disabling Typeface and continue working in InDesign 20.2. Moreover, please find a similar thread here: https://adobe.ly/4iie6IR

Let me know how it goes!

^

Abhishek

[bernie_tipene]

Hi, still having this issue since January 27 , now 4 weeks.  I have tried doing the repair etc but the problem is still happening. Any updates?

[leo.r]

Hi, still having this issue since January 27 , now 4 weeks.  I have tried doing the repair etc but the problem is still happening. Any updates?

By bernie_tipene

Just to verify: what are your current InDesign and macOS versions?

[bernie_tipene]

Indesign 20.1 macOS 13.7.2 thanks