Indesign (20.4, 20.5) constantly freezing

[PatrickS.]

Hello,

we are experiencing constant freezes while using Indesign 20.4 or 20.5 on multiple devices.

Indesign itself and files can be opened without any problems but after 5-10 Minutes the application freezes. There is no Crash-Report or something like that it's just not responding. If this happens we can either wait 10 minutes or close the application via Task-Manager. 

The issues first appeared in June and as a workaround we started to reinstall Indesign 20.0 this version works fine.

We discovered that the Problem is caused by our Proxy Settings. We run our Proxy as an explicit Proxy with required authentification. The settings are distributed to our users via GPO which will store the Proxy pac script in the Internet Settings.
It seems like InDesign ignores this settings in the versions 20.4 and above. We tried to set our Proxy using "Netsh winhttp set Proxy" - in this case the application works fine. As soon as we reset the winhttp proxy the issue reappears.

Is there a way to configure our Proxy settings in InDesign itself e.g. Registry, Config-Files...?

[Abhishek Rao]

Hi @PatrickS.,

Thanks for sharing the details. I am checking this with the product team and will update you as soon as I have more information.

Best, 

Abhishek

[Abhishek Rao · Accepted solution]

Hi @PatrickS.,

Thanks for your patience while we checked this with the product team. They've confirmed that a fix for a similar issue is available in the latest InDesign prerelease build (21.0). Could you please try testing your workflow there and let us know if it resolves the freezes?

If you don't already have access to the prerelease program, you can join using the steps in these links:
https://adobe.ly/4pTA8Gk
https://adobe.ly/472A7Z8
https://adobe.ly/4gL5TwS

Looking forward to your update after testing.

Abhishek

[PatrickS.]

Hi @Abhishek Rao ,

thank you for your quick response!

I tried InDesign Prerelease 21.0 with different users, in this version the application no longer freezes. Do you know when this version will be released?

Thank you,

Patrick

[Anubhav M · Accepted solution]

Hello @PatrickS.,

Thanks for confirming. This version of InDesign should be available soon for general use.

Please don't hesitate to contact us if you have any further questions or require assistance. We'd be happy to help.

Anubhav