InDesign 20.4 keeps crashing on opening Sequoia 15.5

[desgnRuub]

Keeps crashing 4 or 5 times when opening indd file. After a while it works.

[Abhishek Rao]

Hi @desgnRuub,

Sorry to hear about the repeated crashes. This is definitely not the experience we want for you. Could you please confirm if the crash is happening with a specific file or even when launching the InDesign app without opening any document? Also, let me know if the crash occurs right at launch or while performing a particular action like applying an effect or using a specific tool.

If you're seeing the Adobe Crash Reporter dialog box, please make sure to submit the report and mention your email address when doing so. Once done, kindly DM me that email so I can check the crash logs on my end for more details. Reference on how the crash submission process works: https://adobe.ly/3TEXU9Y

In the meantime, I'd recommend going through this troubleshooting guide and trying the steps outlined: https://adobe.ly/4k921Gn

Let me know how it goes. Looking forward to your update!

Abhishek

[ithanium]

it also happens to me

[Anubhav M]

Hello @leon.adama,

I'm sorry to hear about your experience. Could you share more details, like the version of the OS/InDesign installed, if this happens when using a specific tool/feature or when working on a particular file or files from a particular folder location, so I can better assist you?

Also, kindly try the suggestions shared in this help article (https://adobe.ly/40oldbT) and check if they help. Additionally, please submit the crash report using your Adobe email address and share it here for quick tracking. The steps are shared here: (https://adobe.ly/4439zp9).

Looking forward to hearing from you.
Anubhav