InDesign 2021 crashes when I try to hyperlink

Community Beginner ,
May 26, 2021 May 26, 2021

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Hello,

 

I've recently updated my operating system (macOS Big Sur version 11.4) and everytime I try to hyperlink text it crashes the program. The app is up to date. Please help!

 

Thank you,

Silvia

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correct answers 2 Correct answers

Adobe Community Professional , May 26, 2021 May 26, 2021
Which version of InDesign? How much RAM and spare disk capacity do you have? Have you tried resetting your InDesign preferences?

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Community Beginner , May 27, 2021 May 27, 2021
Note: The resetting the InDesign preferences worked.

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Adobe Community Professional ,
May 26, 2021 May 26, 2021

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[Moderator moved from Using the Community (forums) to InDesign.]

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
May 26, 2021 May 26, 2021

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Which version of InDesign?

How much RAM and spare disk capacity do you have?

Have you tried resetting your InDesign preferences?

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Community Beginner ,
May 27, 2021 May 27, 2021

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Hey Derek: I'm using InDesign 2021. And I'm on a MacBook Pro (15-inch, 2018) with memory of 32 GB 2400 MHz DDR4. Both the program and operating system are update to date.

 

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Community Beginner ,
May 27, 2021 May 27, 2021

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Note: The resetting the InDesign preferences worked.

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Adobe Community Professional ,
May 27, 2021 May 27, 2021

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It's importantant to indicate the exact version of InDesign and the exact version of the OS – "the latest" may not be helpful.

Glad to hear trashing the preferences solved the issue.

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New Here ,
Jan 10, 2022 Jan 10, 2022

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Hi Derek,

 

Can you please expand on 'resetting your InDesign preferences'? Is there something here regarding Hyperlinks I need to specifically manage ?

 

I am experiencing the same issue with two hyperlinks in my TOC being corrupted. Another thread suggested saving as IDML though this didn't work for me.

 

Thanks!

Lauren

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