Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


InDesign 2021 crashing on macOS Big Sur while typing this (WST-111.U.771) text string

Participant ,
Mar 05, 2021 Mar 05, 2021

Copy link to clipboard

Copied

Hi there,

i am on macOS Big Sur (11.1), InDesign 16.1, Intel

 

I discovered a strange behaviour. On a data merge, InDesign crashed.

I broke it down to the following, reproducable behavior.

 

  • Open a new document
  • Create a text frame
  • Copy or tpye in the following text: WST-111.U.771

--> This leads to a crash every single time

 

Now has anyone an explanation for this?

 

Edit: The pattern seems like "AAA-111.U" that causes crashes.

Edit2: It does not seem to appear on Windows machines

 

Regards

Pat

 

 

{Renamed by MOD}

TOPICS
Bug, Performance

Views

536

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Participant , Mar 09, 2021 Mar 09, 2021

Likes

Translate

Translate
Adobe Employee , May 25, 2021 May 25, 2021
Hi all,  Sorry about the trouble this issue has caused. We've tried to fix this in our latest release. Please update your InDesign to 16.2.1 to get this fixed.  Let us know if you still need assistance. Regards, Srishti

Likes

Translate

Translate
Adobe Employee ,
Mar 05, 2021 Mar 05, 2021

Copy link to clipboard

Copied

Hi there,

 

Sorry to hear about this trouble. I am afraid, I tried but, could not replicate this behavior on my BigSur machine. Would you mind sharing a few more details?

  • Exact version of BigSur
  • Is your machine powered by M1
  • A small video of the workflow.

 

 

We're here to help, just need more info.

 

Regards,

Srishti

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Mar 05, 2021 Mar 05, 2021

Copy link to clipboard

Copied

Point 1+2 are already mentioned in the original Post.

Point 3 is also mentioned just not in video Form. How useful is recording a crash...

I could provide system log though.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 05, 2021 Mar 05, 2021

Copy link to clipboard

Copied

Yes, it would be great if you could share the crash log. Steps are shared here ( https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html  ).

 

While submitting the crash report please use the same email address, with which you are signed in on this community. This will help us find the crash report and help accordingly.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Mar 09, 2021 Mar 09, 2021

Copy link to clipboard

Copied

Sorry for the delay.

I just sent a crash report with the same email like in this account.

What i can tell you additionally is that if changing the system language to english (with rebooting) the issue does NOT occur. Only with german.

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 05, 2021 Mar 05, 2021

Copy link to clipboard

Copied

I had a similiar problem with the string ,text‘-xyz pattern and German 2006 settings. But it is resolved now. In the next days will be a roll-out of the updated version. Hopefuly your problem is solved within this too.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Mar 05, 2021 Mar 05, 2021

Copy link to clipboard

Copied

Its german version in my case too. Is there a workaround?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 05, 2021 Mar 05, 2021

Copy link to clipboard

Copied

Habe das gleiche Problem schon im November 2020 an Adobe weitergegeben. Bei mir ist es die Textfolge ,Union'-W die zum Absturz von InDesign 2021 auf MacOS Big Sure führt.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 09, 2021 Mar 09, 2021

Copy link to clipboard

Copied

Hi all, 

 

Thanks for your time and patience. We have been able to replicate this issue and our team is working on it. I would request if you could post the issue on our UserVoice page ( https://indesign.uservoice.com/ ) and copy-paste the link here so that other users can also upvote.

 

Once the issue is fixed, profuct team will update the UserVoice page and you will be notified by the email.

 

Regards!

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Mar 09, 2021 Mar 09, 2021

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 25, 2021 May 25, 2021

Copy link to clipboard

Copied

LATEST

Hi all, 

 

Sorry about the trouble this issue has caused. We've tried to fix this in our latest release. Please update your InDesign to 16.2.1 to get this fixed. 

 

Let us know if you still need assistance.

 

Regards,

Srishti

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines