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InDesign 2021 crashing while creating or opening files on macOS.

New Here ,
Jan 08, 2021 Jan 08, 2021

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When I open inDesign it will load the opening screen and if I press anything it'll then begin to crash. I can't open old projects or start new ones. I have uninstalled and reinstalled it twice (removing the permissions). I have also updated it. I've ran first aid disk utility and everything is fine. 

 

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Adobe Employee , Jan 08, 2021 Jan 08, 2021
Hi there, So sorry to hear about this trouble. If I get it correctly, InDesign is crashing while creating the new files as well as opening the old ones. I would request if you could try these steps and share your observations with us: Rename CEP folder from   /Library/Application Support/Adobe  to CEP.old  If that doesn't help, rename extensions folder from   /Library/Application Support/Adobe/UXP to extensions.old  If nothing works please try the steps shared on this page (https://community.adobe.com/t5/indesign/advanced-troubleshooting-for-launch-issues/td-p/11394034?page=1...

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Adobe Community Professional ,
Jan 08, 2021 Jan 08, 2021

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What version of ID? What operating system? System specs?

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New Here ,
Jan 08, 2021 Jan 08, 2021

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MacBook Pro version 11.1 

Started having the problems with InDesign 16.0 and have since updated to 16.0.1 and still experiencing the same problems 

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Adobe Community Professional ,
Jan 08, 2021 Jan 08, 2021

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M1 or Intel? How much RAM?

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Adobe Employee ,
Jan 08, 2021 Jan 08, 2021

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Hi there,

 

So sorry to hear about this trouble. If I get it correctly, InDesign is crashing while creating the new files as well as opening the old ones. I would request if you could try these steps and share your observations with us:

  • Rename CEP folder from   /Library/Application Support/Adobe  to CEP.old  
  • If that doesn't help, rename extensions folder from   /Library/Application Support/Adobe/UXP to extensions.old 

 

Feel free to let us know if you still need assistance. We'd be happy to help.

 

Regards,

Srishti

 

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New Here ,
Apr 27, 2021 Apr 27, 2021

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Hey have you ever solved this issue? I am experiencing the same thing at the moment...

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Adobe Employee ,
Apr 27, 2021 Apr 27, 2021

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Hi there,

 

Sorry to hear about this. Did you try the steps I shared above? 

 

Regards!

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New Here ,
Apr 27, 2021 Apr 27, 2021

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i have but none of them have worked...

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Adobe Employee ,
Apr 27, 2021 Apr 27, 2021

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Oh no! Please share crash logs by following these steps: https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html 

While submitting the crash report please use the same email address, with which you are signed in on this community. This will help us find the crash report and help accordingly. 

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New Here ,
Apr 28, 2021 Apr 28, 2021

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I'm sorry to hear you're also experiencing this issue. I ended up going on Adobe remote support and it took a few hours but they were able to fix it. I'm not sure what it was in the end that fixed it. Apologies 

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Adobe Employee ,
Apr 29, 2021 Apr 29, 2021

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Glad to hear that the issue is resolved. I checked the case logs to find which steps helped resolving your issue. Apart from the suggestions I shared above, team has tried removing Creative Cloud Desktop app. 

 

@defaultcea92as17b5v , If none of the steps shared above has worked, you may try reinstalling InDesign and Creative cloud app by using cleaner tool ( https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html ).

 

Before doing that, please submit the crash report as suggested above.

 

Regards!

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