InDesign 2021 startet plötzlich nicht mehr unter Windows 10

New Here ,
Dec 20, 2021 Dec 20, 2021

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Hallo Zusammen, wir haben ein Problem mit Adobe InDesign 2021 unter Windows 10. Seit Freitag letzter Woche startet InDesign plötzlich nicht mehr. Ein mehrstündiger Chat-Einsatz des Adobe Supports mit unter anderem diversen Löschoperationen von Ordnern und Deinstallation der Software InDesign und anschließend der gesamten Creative Cloud führte zu keinem Ergebnis. Einzig das Anlegen eines neuen Benutzeraccounts und eine Neuinstallation der CC unter diesem Account führte dazu, dass InDesign sich wieder starten ließ. Diese Lösung hatte ich allerdings vor einigen Wochen schon einmal selbst herausgefunden. Das Anlegen eines neuen Accounts ist allerdings nicht zielführen, da dies jedes mal umfangreiche Arbeit bedeutet da alle Schriften die wir in Kundendokumenten verwenden nicht mehr vorhanden sind und über Suitcase Fusion neu installiert werden müssen und diverse Programme in der Grundkonfiguration neu eingerichtet werden müssen. Ich persönlich glaube, dass unser Problem mit der Auswahl von Schriften zu tun hat habe allerdings keine gängige Lösung gefunden die es mir ermöglichen würde diese Schriften die unser Problem auslösen zu identifizieren. Die Lösung von Adobe war übrigens: ich solle mich an Microsoft wenden da ihre Software unter dem neuen Account ja einwandfrei funktionieren würde. Ich hoffe hier jemanden zu finden, der ein ähnliches Problem und im Idealfall bereits eine Lösung gefunden hat. Den Chatverlauf mit dem Adobe Support habe ich übrigens als pdf-Datei angefügt. Vielen Dank.

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Adobe Community Professional ,
Dec 20, 2021 Dec 20, 2021

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What are the full system specs on that computer? RAM? Processor?

 

First troubleshooting step is to disable Suitcase Fusion's autoactivation plugin. That is a known issue and has been for many years for many people.

 

Secondly, if a new user account on Windows fixes this, it certainly sounds like a corrupt user account is also a possibility.

 

Finally, have you tried InDesign 2022?

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New Here ,
Jan 10, 2022 Jan 10, 2022

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System specs:

Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz

16,0 GB

Samsung SSD 840 EVO 500G

NVIDIA GeForce GTX 660

 

unfortunately I don't know how to disable Suitcase Fusion's autoactivation plugin and I would be happy if you could help me.

We got allready 4 different useraccounts, all created after Indesign crashed and could not be reactivated.

Yes we are using Indesign 2022 and observe the same Problems. 

 

Jürgen

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Adobe Community Professional ,
Jan 10, 2022 Jan 10, 2022

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From memory, open Suitcase Fusion and find the "manage plugins" menu. From there you can just disable the autoactivation for InDesign.

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Adobe Community Professional ,
Dec 20, 2021 Dec 20, 2021

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If the software works under a new account on the same system, that means there is something in your user account causing the problem.

  • When you uninstalled, did you use the Adobe CC Cleaner? That clears out more info than a standard install. Also, after you uninstall, check your AppData folder for any residual Adobe CC-related folders.
  • Also, uninstall all third party utilities. Download and install new versions (if they have been updated) one at a time.
David Creamer
Adobe Certified Instructor, Adobe Certified Professional, and Adobe Certified Expert (since 1995)

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New Here ,
Jan 10, 2022 Jan 10, 2022

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Thanks for your help, yes I uninstalled the Program by using the CC Cleaner. What do you mean with third party utilities? As far as I know, the only program working in close cooperation, is Suitcase Fusion. What I do not understand is the case, that Indesign is running fine for about one or two days after creating a new account and then starts getting instable.

 

Jürgen

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Adobe Employee ,
Jan 10, 2022 Jan 10, 2022

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Hi there,

 

Sorry to hear about your frustrating experience. This is not the experience we want you to have. As @Creamer Training suggested, please check just for testing sake if Uninstalling any third-party utilities (Suitcase Fusion) help resolve the issue or not. If it does, then we can re-install the Suitcase Fusion and enable font one by one to identify the culprit typeface.

 

Looking forward to your response.

 

Regards,

Anshul Saini

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