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Indesign 2022 crashes upon trying to edit a file

New Here ,
Nov 08, 2021 Nov 08, 2021

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Essentially I've stumbled over the same problem as Link. While InDesign (Indesign 2022 v 17.0 running on a Macbook using Big Sur v 11.6) does open and I can access the start menu (even opening up files), it immediately crashes when I try to scroll through the pages. I've tried this with a variety of INDD files and the result is always the same.

 

I've also attempted the solution that was suggested in the other thread, namely:

Sorry to hear about your experience. Please follow the suggestions below to reset the preferences of the app & see if it helps with the crashes:

  • Close all adobe applications 
  • Go to Locations:  
  • ~/Library/Caches 
  • ~/Library/Preferences 
  • Rename Adobe InDesign and com.adobe.indesign to Adobe InDesign.old and com.adobe.indesign.old 
  • Launch InDesign from the CC 

 

Unfortunately I can find neither of those files in caches or preferences. So this doesn't work for me. This is very inconvenient as I need to get work done for my job and the current InDesign crashes with any and all documents that I've created using the last version of the software, essentially making it impossible to get any work done.

 

Any ideas on how to fix this?

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Adobe Employee ,
Nov 08, 2021 Nov 08, 2021

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Hi there,

 

Sorry about the crashing! I know that's really frustrating. I would request you to share a few more details like:

  • Could you please package a sample document and share it with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link here or via DM.
  • Where are you saving the documents and links (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
  • Submit the crash report by following the steps suggested here (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html).
    While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and help accordingly.

 

Also, please open the spotlight by pressing cmd+spacebar.
Copy-paste the following one by one:

  • ~/Library/Caches 
  • ~/Library/Preferences

Double click on the folder, and you will be able to locate the folders. As they are necessary, they should appear. If they do not appear in these locations, then it seems there is something wrong with the installation of your apps.

Anshul_Saini_0-1636406820946.png

 

We are here to help. We just need more information.

 

Thanks & Regards,

Anshul Saini

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New Here ,
Nov 09, 2021 Nov 09, 2021

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1. Sample Document. I've enclosed one of the INDD-Files in this reply

2. File Storage. I've tried opening the files from iCloud as well as the System HDD. The result was the same in each case.
3. Crash Report. I have submitted one crash report yesterday (with the e-mail adress associated with this account) and another one today after having deleted com.adobe.indesign and Adobe Indesign (in Cashes and Preferences) and reinstalled InDesign thereafter. The problem remained though, entirely unchanged.

 

I don't mean to be rude, but a quick resolution would be very much appreciated since this error is making it impossible for me to do my job. Thank you!

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Adobe Employee ,
Nov 11, 2021 Nov 11, 2021

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Thanks for sharing the detail & file. It seems there was an issue with metadata and links. We have saved the file as IDML, and now it is opening up without crashing in InDesign v17. I have attached the download link of two IDML files, one with original fonts & one with substituted fonts respectively. Let us know if it crashes now.

https://shared-assets.adobe.com/link/d001c880-8048-43ea-4e57-3d1422720345
https://shared-assets.adobe.com/link/ccd88695-88ba-492d-41d5-9632faa95ef5

 

Regards,

Anshul Saini

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