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InDesign 2022 crashing while trying to save

New Here ,
Nov 10, 2021 Nov 10, 2021

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Ever since updating to 2022 InDesign keeps crashing out while saving the file thus loosing all work. I'm slightly concerned about the 2022 updates as Media Encoder no longer renders AE compositions either. Adobe, what is going on?

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Import and export, Performance

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Community Beginner ,
Nov 10, 2021 Nov 10, 2021

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having same problems all day... lost everything. and afraid to work without corrupting another file. i am trying to export PDF as print or interactive and crashes, can't do anything

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Participant ,
Nov 13, 2021 Nov 13, 2021

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I am seeing the same in illustrator and Indesign. I removed the suitcase font extension and seems fine. At least in my case all the files it crashed, actually it was hanging, the files were actually saved. I think a couple of times I just left it going and 15 minutes later it was not hanging. I feel like I have seen this exact issue before. 

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Adobe Employee ,
Nov 18, 2021 Nov 18, 2021

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Hi All,

 

Sorry about the crashing! I know that's really frustrating. We have recently released an update for all three apps Indesign v17.0.1, After Effects v22.0.1, and Illustrator v26.0.1. Please update to the latest version by following the steps provided in this link (https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html#Checkforlatestupdates). If you are still facing this issue, I will request you to share a few more details like:

    • Please confirm the OS, OS build no., and version of OS.
    • Where are you saving/exporting the files (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
    • Is this happening with a specific document or all?
    • Submit the crash report by following the steps suggested here (https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html).
      While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and help accordingly.

 

Also, you may try running the app in Safe Mode  (MacWindows) & Root/ Hidden Admin account (MacWindows) and share your observation with us.

 

We will be looking forward to your response.

 

Thanks & Regards,

Anshul Saini

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Community Beginner ,
Nov 18, 2021 Nov 18, 2021

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So, thank you for your response. I will be waiting a bit to make sure Indesign 2022 17.0.01 is stable. Middle of big deliverable and this cost me 4 days of a lot of work (44-pg magazine) i lost because every file version kept corrupting... 

 

I'm on Mac OS 10.15.7 - MacBook Pro 2018

Just trying to export to my computer... never able. and, this was AFTER a text box was corrupted all of the sudden and couldnt delete box, page, lost complete document. I submitted several crash reports. And, yes it was with a specific document since that was the only one used that week. Now, afraid to touch anything else. This was after I created a .idml file and started again. 

 

Have used this software ever since moving from Quark Express.. worse i've ever experienced in years with software. 

 

Hope this helps/

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Adobe Employee ,
Nov 26, 2021 Nov 26, 2021

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Sorry to hear about your experience. I understand your pain and the trouble you had to go through. I have forwarded your experiences & information to the product team. Thanks for sharing the crash reports. They help us improve the performance of the app. I will suggest you all always send crash reports using your email ID so we can assist you accordingly and address the issues.


Please share your experience & observations with me once you update to the newer version.

 

I'll be looking forward to your response.

 

Regards,

Anshul Saini

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