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InDesign 2022 freezes everytime on my 16 inch Intel i9 MacBook Pro. I'm currently using macOS Monterey
(12.0.1). It's been more than a month and I'm desperate. Moreover when I force quit the freezed program the
fans start kicking to the maximum. System report is attached.
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Try resetting InDesign back to the factory defaults:
1) Close InDesign
2) Double click on Adobe InDesign's icon to launch it
3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
4) When a dialogue box appears, ask you “Delete InDesign Preference Files?” Click Yes.
(If you don't see the question do it again.)
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Hi Derek,
Thanks for your interest. I´ve already done that hundred of times and nothing...
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You seem to have enough spare hard disk space, I couldn't see how much RAM you had.
I don't know if others have more suggestions but maybe you should uninstall InDesign using the Adobe Cleaner Tool and reisntalling it again: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
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I know, right? I tried unistalling it as well. I also tried to make a partition in my HD in order to install it in a clean OS but it freezes again. For sure it has to be with my model and OS version. I have some partners who share my problem.
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Maybe you can get Adobe support to take a look at your system to see if they can sort it out (take over your screen).
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That would be fantastic! How can I get in touch with them?
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Thanks so much for your help!
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Hi there,
Sorry to hear about your experience. I hope your issue is resolved by now. If yes, do you recall what steps were performed to resolve the issue so others facing a similar issue can get help from your answer? If your issue is not resolved, then I would request you to share a few more details like:
Kindly update the discussion if you still need assistance with it. We'd be happy to help.
Thanks & Regards,
Anshul Saini