InDesign 2022 freezes right after launch. However, there is one case that works, which is I open InDesign immediately right after my system launches, then as long as I keep InDesign running in the background, it will be ok. If I wait for several seconds before open InDesign after the system launches, the software freezes. This happens since several months ago, even after I updated to the latest version of InDesign, same issue still exists.
After InDesign freezes, a program called CEPHtmlEngine Helper will be running at 100% CPU usage in the background.
device: Macbook pro 2021 - 16 inch
CPU: M1 Pro
system: macOS Monterey 12.1
We are sorry to hear about your experience. I hope the issue is resolved by now. If not, I would request you to share a few details like:
Also, you may try running the app in Safe Mode (Mac). After Mac boots up in Safe Mode, wait for a couple of minutes, then launch InDesign and see if you are facing this issue or not.
If you are still facing this issue, then try turning off the Internet and check if it is working after the launch or not.
Kindly update the discussion if you still need assistance with it. We'd be happy to help.
Thanks & Regards,
Sorry for the late reply. The problem still remains unsolved, now I can't even launch it at all in any situations.
Thank you for sharing the information. We will try our best to investigate the issue. Would you mind sharing a few more details?
Please try opening InDesign from the root account and share the observation with us.
We will try our best to help.