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InDesign 2023 is freezing on close with Windows 11

New Here ,
Aug 10, 2023 Aug 10, 2023

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Hi, I just got a new laptop with Windows 11 and downloaded my Adobe apps. When I try to exit out of InDesign, it completely freezes and I have to end the program with the Task Manager. Any thoughts on this?

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Community Expert ,
Aug 10, 2023 Aug 10, 2023

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<moved from cc desktop bugs >

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Adobe Employee ,
Aug 10, 2023 Aug 10, 2023

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Hi @ForwardEdge 

I'm sorry you're experiencing issues with InDesign freezing on close. Here are some steps you can take to troubleshoot the issue:

  1. Since it's a new download, I assume it would be the latest version of InDesign which is 18.5, if not please confirm the version.
  2. Clearing the cache; preferences can often resolve issues with InDesign freezing. Here's how to do it https://community.adobe.com/t5/indesign-discussions/troubleshooting-101-replace-or-quot-trash-quot-y...
  3. Disable third-party plugins: Third-party plugins can sometimes cause issues with InDesign. Try disabling any plugins you have installed and see if the issue persists.

    I hope this helps! Let us know if this helps or if you have any other questions or concerns.

    Thanks
    Rishabh

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New Here ,
Aug 16, 2023 Aug 16, 2023

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That "how-to" is from 2009, refers to Windows 7, and is marked outdated. How about a current solution for Windows 11 and the latest version of InDesign?

 

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Community Expert ,
Aug 17, 2023 Aug 17, 2023

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I posted that how-to back in 2009 as a quick way to answer what was then and is still probably the most common troubleshooting question and response. The information for Windows users (and as far as I know, Mac users as well) is still accurate.

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New Here ,
Sep 27, 2023 Sep 27, 2023

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I don't understand this reply; the post is dated August 10, 2023-- and the advice does not apply/is not accurate. Is there current information? This problem is driving me crazy.

 

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Community Expert ,
Sep 27, 2023 Sep 27, 2023

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Nothing's changed since Peter put that together years ago. That out of the way and FWIW, I've recently seen this behavior a few times since installing the 18.5 update. Sometimes it happens and sometimes it doesn't.

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New Here ,
Sep 26, 2023 Sep 26, 2023

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SAMES no plugins and cleared cache. SUPER slow version since update also. 

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Community Expert ,
Sep 27, 2023 Sep 27, 2023

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That is a totally different issue. Start a new discussion with full system details.

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