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InDesign 2023 on M1 Max 64gb Ram Keeps Freezing and Spinning Ball

New Here ,
Nov 09, 2022 Nov 09, 2022

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Hi there,

 

I am just trying to figure out what is going on with my InDesign.

 

This is brand new 64GB RAM, 32 core M1 Max 

 

Working in quite small files for a machine of this caliber and it is so constantly loading and delayed responses to my inputs. 

 

I have tried resetting preferances etc.

 

Any help would be appreciated.

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Adobe Employee ,
Nov 09, 2022 Nov 09, 2022

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Hi @Fraser5CC6,

 

We appreciate your inquiry and are sorry to learn that InDesign is giving you trouble. We will try our best to investigate the issue. 

 

 

Let us know if that works. We're here to help.

 

Thanks,

Harshika

 

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New Here ,
Nov 17, 2022 Nov 17, 2022

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That didn't work at all.

 

I have just opened  SMALLISH 30 PAge document and got the spinning ball until I forced closed it.

 

This is very frustrating considering this machine in this spec should be breezing through work this light!

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Engaged ,
Nov 17, 2022 Nov 17, 2022

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Hast du diese Problem bei allen Dokumente? Auch bei neu erstellte und leere?

Hast du mal einen safe-boot gemacht? Die cache geleert?

Unter einem neuen Benutzer mal Indesign getestet?

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Advisor ,
Nov 17, 2022 Nov 17, 2022

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Do you work on LOCAL files or network / cloud?

 

Can automate anything - as long as it doesn't require A.I.

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New Here ,
Nov 17, 2022 Nov 17, 2022

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it's all local.

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Advisor ,
Nov 17, 2022 Nov 17, 2022

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How long it takes to start new / empty document? How long it will open if saved locally? 

Do your documents - even saved locally - have anything linked over the network - including fonts ?

Do you have ANYTHING in your system linked / stored  remotely ?

Can you disable all your network / WiFi / cellular connections and try again?

 

Can automate anything - as long as it doesn't require A.I.

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New Here ,
Nov 17, 2022 Nov 17, 2022

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I seem to have this problem across all documents. The laptop has barely been used the last few months and now I am working on it regularly. It is the almost the first time using inDesign on this machine usually and it's the latest 2023 version etc. So I can't see why the cache or anything like that would need clearing as it's all basically fresh on this machine.

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Adobe Employee ,
Nov 17, 2022 Nov 17, 2022

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Hi @Fraser5CC6,

 

Thank you for following the suggestion. To investigate this issue further, we would need a few more details:

  • The exact version of InDesign.
  • Share the crash report by following these steps ( https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html  ).
    While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and help accordingly. 
  • When did this start happening? Were you working on a different machine earlier, and the same files were working fine there?
  • Is it possible for you to share the InDesign file with me over a private message so that I can check on my end? If yes, you can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. 

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Nov 17, 2022 Nov 17, 2022

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Sent the message with requetes details.

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Explorer ,
Nov 17, 2022 Nov 17, 2022

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Do you have Auto Activate fonts checked? If you can open the Background Tasks panel, does it contain any info (Activating Fonts, for example).


I'm using InDesign 2023 on an M1 with 64GB RAM and only have issues when Auto Activate Fonts is selected.

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New Here ,
Nov 17, 2022 Nov 17, 2022

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No, its not checked for me.

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New Here ,
Nov 17, 2022 Nov 17, 2022

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same issue here but on pc opening and loading spinning until I restart the pc again

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New Here ,
Nov 17, 2022 Nov 17, 2022

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like that

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New Here ,
Nov 17, 2022 Nov 17, 2022

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I can still work in my files it's just not that fast and occasionally it does the spinning ball until i force quit out. I think let's try and keep this thread for macbook pro max as too many variables if we start trying to address pc in here too. Thanks anyway 

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Engaged ,
Nov 18, 2022 Nov 18, 2022

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LATEST

Wie oben erwähnt diesen Tipp von mir schon gemacht?

Unter einem neuen Benutzer Indesign getestet?

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