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InDesign 2023 - Unable to use Publish Online feature

Explorer ,
Mar 23, 2023 Mar 23, 2023

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Do the shared device licenses in my student computer lab have access to the Publish Online feature? All students have created Adobe IDs.

 

I thought I had enabled the feature in the admin console but the error persists.

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Publish online

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Explorer , Mar 31, 2023 Mar 31, 2023

It took a session with an Adobe expert to resolve this. We needed to create user accounts for the students to make use of the publish online feature through the higher education Adobe Spark entitlement. It was a little tedious, but only 15 accounts to create. The Adobe expert was extremely helpful and did a great job explaining the situation.

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Community Expert ,
Mar 23, 2023 Mar 23, 2023

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It depends on the kind of license your computer lab has with Adobe. If you have an admin console, you'd have to use your Adobe contact for your type of license for this information. 

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Explorer ,
Mar 24, 2023 Mar 24, 2023

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Thank you Steve. They are shared device licenses.

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Community Expert ,
Mar 24, 2023 Mar 24, 2023

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I'm unfamiliar with that kind of a license so you'd best get that information from someone else

 

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Explorer ,
Mar 24, 2023 Mar 24, 2023

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Fair enough. Thanks for responding.

Shared devices are what we use in a computer lab where many students will log on and use Adobe CC applications. 

I have contacted Adobe and opened a case.

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Explorer ,
Mar 31, 2023 Mar 31, 2023

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It took a session with an Adobe expert to resolve this. We needed to create user accounts for the students to make use of the publish online feature through the higher education Adobe Spark entitlement. It was a little tedious, but only 15 accounts to create. The Adobe expert was extremely helpful and did a great job explaining the situation.

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