• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
4

InDesign 2024 crashes on launch on Mac

New Here ,
Oct 23, 2023 Oct 23, 2023

Copy link to clipboard

Copied

Ever since I updated InDesign to the 2024 version, when I open it, it closes during loading. No error message, nothing. The only thing that "fixes" the issue is uninstalling it (I'm keeping the preferences). Then I get to use it, but when I turn off the computer and try to open InDesign the next day, it crashes again while loading.


Should I wait for a new update or is there something I should do? Since I have no error message, I have no idea what it could be, and it baffles me that reinstalling it solves this problem (but just for the day).

 
[moved to InDesign by moderator]
TOPICS
Performance

Views

3.9K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 23, 2023 Oct 23, 2023

Copy link to clipboard

Copied

reset your preferences by using the cc desktop app to uninstall AND opt to remove preferences.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 27, 2023 Oct 27, 2023

Copy link to clipboard

Copied

Exactly the same thing has just happened to me

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 27, 2023 Oct 27, 2023

Copy link to clipboard

Copied

@Daniel27827036tc26 

 

did you reset your preferences?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 27, 2023 Oct 27, 2023

Copy link to clipboard

Copied

No I went back to InDesign 18 but I will do this later. Thanks

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 27, 2023 Oct 27, 2023

Copy link to clipboard

Copied

ok

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 28, 2023 Oct 28, 2023

Copy link to clipboard

Copied

Same problem here on the CC Indesign v19 and v18.5. I'm on Mac M1 pro. I can run a first time Indesign but the next time it crash instantly, even after removing the preferences. I had to install an older version (v18).
Any tips are welcome !

Thanks !

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 28, 2023 Oct 28, 2023

Copy link to clipboard

Copied

post in the indesign forum for further help. or just check first.  this may be a known sonoma id v19 issue.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 28, 2023 Oct 28, 2023

Copy link to clipboard

Copied

<moved from cc desktop bugs>

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 03, 2023 Nov 03, 2023

Copy link to clipboard

Copied

Been having this exact same issue with the most recent update, very frustrating! Will try removing preferences as suggested, thank you. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 03, 2023 Nov 03, 2023

Copy link to clipboard

Copied

keep us updated.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 03, 2023 Nov 03, 2023

Copy link to clipboard

Copied

What macOS, @Martín23924235scis@Maxence27138784ojea@Daniel27827036tc26 and @katrinar17753784?

 

  • If you are on mac OS Ventura, upgrade to 13.6.1 (but take care not to updated the promoted Sonoma)
  • If you are on Sonoma, it is still not supported. I recommend rolling back to Ventura 13.6.1.

 

While I'm offering recommendations, I recommend disabling auto-updates in your CC Desktop app. This will allow you to control when you update and whether or not you remove earlier versions of InDesign. If auto-updates are on, the applications can update while you are out of the office and you'll come in and find all these issues and your older applications uninstalled. ☹️
https://www.rockymountaintraining.com/adobe-indesign-how-to-disable-auto-updates-for-your-cc-apps/

 

This update is messy, and is compounded by recent Sonoma upgrade option. Ventura 13.6.1. and InDesign 2023 will give you the most stable environment until the Adobe team gets all this worked out. And they are working on it.

 

~Barb

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 28, 2023 Nov 28, 2023

Copy link to clipboard

Copied

I have the same issue. Let's hope they fix it soon coz reinstalling is tiresome.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 13, 2023 Dec 13, 2023

Copy link to clipboard

Copied

I dont think this problem is related to version 19 (2024). For me, it has been happening ever since version 18.4. People keep suggesting to delete preferences, but that does absolutely nothing.  See https://community.adobe.com/t5/indesign-discussions/indesign-version-18-4-won-t-launch-on-2023-macbo...

I've submitted multiple tickets, but Adobe doesn't really seem to care about it. 

I've just downgraded indesign to < 18.3, which stops the crashing. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 13, 2023 Dec 13, 2023

Copy link to clipboard

Copied

quote
@Remi Huigen

 

And what's your macOS version?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 13, 2023 Dec 13, 2023

Copy link to clipboard

Copied

If you are any Ventura version before 13.5 update it to 13.6.2.

DO NOT UPGRADE TO SONOMA!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 12, 2024 Jan 12, 2024

Copy link to clipboard

Copied

same thing here 

ugh

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 06, 2024 Feb 06, 2024

Copy link to clipboard

Copied

LATEST

Like this it looks if you click to the app inside the package.

/Applications/Adobe\ InDesign\ 2024/Adobe\ InDesign\ 2024.app/Contents/MacOS/Adobe\ InDesign\ 2024 ; exit;

objc[2685]: Class AdobeUxTechHttpDelegate is implemented in both /Applications/Adobe InDesign 2024/Adobe InDesign 2024.app/Contents/MacOS/libtypekitC4Release.dylib (0x100984c70) and /Applications/Adobe InDesign 2024/Adobe InDesign 2024.app/Contents/Frameworks/pie.framework/Versions/A/pie (0x12317f9e8). One of the two will be used. Which one is undefined. ... 

. . .

. . . repeatedly 5 times for MacOS folder and 5 times for the Frameworks folder.

. . .

... 2024-02-06 11:21:06.057 Adobe InDesign 2024[2685:68132] CoreText note: Set a breakpoint on CTFontLogSystemFontNameRequest to debug.

2024-02-06 11:21:10.188 Adobe InDesign 2024[2685:68586] CFNetwork SSLHandshake failed (-9806)


I guess it is messing up the plattforms "pie"
 on MacBook Pro 2019 with  OS X 14 Somona

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines