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Indesign 2024 crashing daily

Community Beginner ,
Nov 23, 2023 Nov 23, 2023

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Can anyone help, since installing Indesign 2024, it crashed when opening. I have to keep unistalling this and reinstalling daily. I've tried to contact adobe but get the automated chat that isn't helpful. I'd like to email a complaint to adobe as it's affecting my workflow but can't find an email address. Any help welcome, thanks.

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correct answers 1 Correct answer

Community Expert , Nov 23, 2023 Nov 23, 2023

If you're on macOS Ventura then update to the latest version (macOS 13.6.x), just don't upgrade to macOS 14 as it's not fully supported yet. If none of this applies then let us know your versions of operating system and InDesign.

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Community Expert ,
Nov 23, 2023 Nov 23, 2023

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Community Beginner ,
Nov 23, 2023 Nov 23, 2023

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Thank you, I'll look at some of these in the morning as it's fine for a whole day and then crashed first thing!

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Community Expert ,
Nov 23, 2023 Nov 23, 2023

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If you're on macOS Ventura then update to the latest version (macOS 13.6.x), just don't upgrade to macOS 14 as it's not fully supported yet. If none of this applies then let us know your versions of operating system and InDesign.

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Community Beginner ,
Nov 23, 2023 Nov 23, 2023

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Thank you, I'm on macOSVentura. Will upgrade to the lastest verison and hopefully it helps.

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Community Beginner ,
Nov 24, 2023 Nov 24, 2023

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This seems to ahve worked, thank you for your help and so quickly!

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Community Expert ,
Nov 24, 2023 Nov 24, 2023

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Next time, please include system info - platform, OS version, ID version - in the opening post - you would've received info about updating to the right version of OS in the 1st reply.

 

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Community Beginner ,
Nov 24, 2023 Nov 24, 2023

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Noted for next time, thank you

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Community Expert ,
Nov 24, 2023 Nov 24, 2023

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You're welcome. 

 

It's just some problems are mentioned almost daily - but posters forget to mention those "details" and when there is a time difference... Otherwise, even as I'm not a Mac user - I could point you in the right direction.

 

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